IACC-ITS.PPT June 1, 2001 Computer Lab Operations Dan Inlow IACC-ITS Joint Meeting June 1, 2001.

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Presentation transcript:

IACC-ITS.PPT June 1, 2001 Computer Lab Operations Dan Inlow IACC-ITS Joint Meeting June 1, 2001

IACC-ITS.PPT June 1, 2001 Services Provided Operation and Maintenance of Student Access Computer Labs  - access to latest computer technology for general student population  - computer classroom setting reservable by faculty and staff  - personal assistance to lab users Computer-based Class Support  Service Trends  - Wireless network computer technology

IACC-ITS.PPT June 1, 2001 Metrics--Overall Lab Use

IACC-ITS.PPT June 1, 2001 Metrics--Use by Major

IACC-ITS.PPT June 1, 2001 Metrics--Use by Classes 30% increase

IACC-ITS.PPT June 1, 2001 What You Asked Us to Do n 2000 IACC Sweep Summary –Develop plan to refresh Labs –Maintain list of resources available –Address college-specific needs n 2000 Deans Sweep Summary –Participation in technology evaluations –Averse to spending on hardware and software –Extend support hours

IACC-ITS.PPT June 1, 2001 What We Did To Meet Your Needs n 2000 IACC Sweep Summary –Developed plan for refresh of ITS Labs; helped initiate campus plan based on inventory of student access labs. –Improved network infrastructure and environmental aspects of several labs –Maintain current listing of ITS labs with hours,resources and status. –Partnered with CLA, CAED to refresh labs and address discipline- specific and campus wide issues –Resource25 Class Scheduling Project –

IACC-ITS.PPT June 1, 2001 What We Did To Meet Your Needs n 2000 Deans Sweep Summary –Partnered with CAED to refresh Arch Lab with full campus access –Partnered with CLA on lab refresh -21” monitors, 933mhz/256/30GB –Re-opened Science North Lab for self-instruction use >100 hrs/week

IACC-ITS.PPT June 1, 2001 User Survey Metrics-Students TOP SIX responses were: #6 Faster Connectivity – Computer labs sped up connectivity by installing 4 new Cisco network switches, upgraded 2 others. Two lab direct fiber optic connections to the campus backbone. #5 More PC’s – More space to put them in is greatly needed. #4 More Open Access Time – Extended library lab hours & new lab in Architecture. #3 Color Printer Access – Color Laser in and inkjet in #2 More Computers – mostly in the library, additional space is needed. #1 All Night Hours – extended hours until 2am in the library, metrics reveal that 310 people signed between 1am and 2 am since January 8 th.

IACC-ITS.PPT June 1, 2001 Benefits Derived in FY 00/01 n Students have more access to more current systems than at this time last year n Faculty can make use current software releases on more capable hardware platforms n Lab users in PE, CAD Lab, Java Projects Lab and Library experience better network performance n Systems are managed more efficiently due to improved network infrastructure. Users experience fewer “broken” PCs’, due to faster, more efficient re-imaging.