KEY ELEMENTS FOR COMPETENT COMMUNICATION IN PROJECT MANAGEMENT by KANCHANA A/P MUNISAMY

INTRODUCTION To identify characteristics of communication which are effective in project management. What is the communication style used most by project managers, verbal or nonverbal communication? Do all the project managers practice the same communication strategies?

CHAPTER 1 : INTRODUCTION Competent communicator High responsibility and accountability Duty of coordinating team members and resources Effectively negotiate with a variety of project stakeholders Significant : knowledge to become a competent communicator Top management- recruit competent project manager

CHAPTER 2 : LITERATURE REVIEW Project Management Communication Barriers to effective communication

CHAPTER 3 : METHODOLOGY Questionnaire 200 respondents- project managers and project teams Middle and big organizations in Selangor and Kuala Lumpur Personally administered Statistical Package for the Social Sciences (SPSS)

SUMMARY Both verbal communication and nonverbal communication’s elements play an important role to produce a competent communicator in project management.