TQM in Panchayats, Kerala

Slides:

Advertisements

Similar presentations

Roles and Responsibilities. Collaborative Efforts to Improve Student Achievement Guidelines for developing integrated planning and decision making processes.

Advertisements

Global Congress Global Leadership Vision for Project Management.

1 SEVOTTAM- Excellence in Public Service Delivery Manish Mohan Deptt. of Administrative Reforms and Public Grievance Government of India.

Conservation District Supervisor Accreditation Module 6: Responsibilities and Duties of A Supervisor.

The Liberal Academy. I | About Every liberal member, especially a young one has a need for improving political skills, as well as a need for personal.

Understanding your District’s Plan Colleen Miller, Director of Leadership Development.

1 PILOT JOINT LEARNING STUDY ON E-GOVERNMENT AND ADMINISTRATIVE SIMPLIFICATION IN LEBANON André J. Amiouni Senior Policy Analyst Office of the Minister.

How to Document A Business Management System

1311A.2 Club Leadership Training Session Achieving Success As Vice President Education.

Monitoring Accommodations in Florida Karen Denbroeder Bureau of Exceptional Education and Student Services.

Inita Paulovica Deputy Resident Representative Turkmenistan.

Child Protection Policies Training Prepared by: SUNY Office of General Counsel SUNY Compliance Office 2015.

E-Security Background IT Infrastructure in Sikkim Current Status of Cyber Security& Cyber Crime in SIkkimCurrent Status of Cyber Security& Cyber Crime.

EVULATION OF RESULTS OF WORK OF CIVIL SERVANTS Yuriy Pizhuk, Director of the Department of the Personnel of Government Bodies and Local Self-Government.

Initiatives in ICT Infrastructure in Tripura Kumar Alok Commissioner & Secretary Government of Tripura Rural Development Department.

Mahatma Gandhi National Rural Employment Guarantee Act National Workshop On Social Audit 19 th July, 2011 Vigyan Bhawan.

Introduction to the State-Level Mitigation 20/20 TM Software for Management of State-Level Hazard Mitigation Planning and Programming A software program.

Quality Standards.

Islamic Republic of Afghanistan Ministry of Education EMIS Directorate.

National Workshop Gap Analysis on Implementation of MRA on Tourism Professionals and Feasibility Study for the Establishment of a Regional Secretariat.

Process of formulation of Strategic Plans Define the organisation's mission Set Goals and Objectives Conduct SWOT Analyse existing strategies Develop new.

N A managed approach to planning and controlling the implementation of complex application software. n A flexible tool kit, designed to support the Project.

Georgia Department of Juvenile Justice from Federal Compliance to Accreditation by the Southern Association of Colleges and Schools.

Unit 2: Managing the development of self and others Life Science and Chemical Science Professionals Higher Apprenticeships Unit 2 Managing the development.

 Maintain records  Keep minutes  Prepare and read executive board report  Sign authorizations for payment  Come to meetings prepared.

Haldimand County Public Library Board 2001 Municipal amalgamation Why do a Strategic Plan? concentration of resources on key areas ability to deal with.

Optimist International1 Optimist International Leadership Development Club Presidents-Elect Seminar.

Vaal University of Technology (formerly Vaal Triangle Technikon ) Ms A.J. GOZO Senior Director: Library and Information Services.

Approaches to quality assurance TIPA’s perspectives Fatmir Demneri.

SCANS Skills Competencies &Personal Qualities. What Is SCANS Skills???  Secretary's Commission on Achieving Necessary Skills (SCANS) - appointed by the.

Oncology Nursing Society Forming a new CHIP at the local level.

1 Thank you for visiting our site and welcome to the “Introduction to ISO 22000” Presentation that you requested. For more information.

Ali Pabrai, CISSP, CSCS ecfirst, chairman & ceo Preparing for a HIPAA Security Audit.

QUALITY ASSURANCE MANAGEMENT CONTROLS Chapter 9. Quality Assurance (QA) Management is concerned with ensuring: 1) The information system produced by the.

QUALITY. QUALIDOC Web site: Telephone: 44+ (0) JEAN WHITE.

Northwest Suburban Council PTA/PTSA Is proud to sponsor: PTA 101: Your Road to Success Training Class WHEN: Saturday, November 7, 2015 WHERE: Palatine.

Networked Systems Survivability CERT ® Coordination Center Software Engineering Institute Carnegie Mellon University Pittsburgh, PA © 2002 Carnegie.

National Information Communication Technologies Strategy Vasif Khalafov “National strategy” working group - Web -

HSE Plan meeting - November – Health, Safety & Environmental Plan 2015.

SESSION 8: STRATEGIC PLANNING & GOALSSETTING District 3310 Assembly 2010/11 Session 8: Strategic Planning and Goals Setting.

STREAMLINING PROCUREMENT OPERATIONS

Superintendent’s Entry & Learning Plan Jeremy Ray.

Organizing a Privacy Program: Administrative Infrastructure and Reporting Relationships Presented by: Samuel P. Jenkins, Director Defense Privacy Office.

Surveying and Scheduling Records of OCIO Presented by Jennifer Wright Smithsonian Institution Archives Records Management Team February 16, 2005.

Proposed Course: ENG450: Multidisciplinary Design Bob Dennis.

AFSA Chapter Officer Training Module 1 Officer Roles and Responsibilities.

1 ADB Grant 0133-CAM: Public Financial Management in Rural Development Ministries (Component 1) Project Progress – 20 May 2010.

Board Structure & Responsibilities Governing Board Online Training Module.

Fédération Internationale des Ingénieurs-Conseils BIMILACI 2007 FIDIC Tools and Initiatives on Integrity Management Washington, May 11, 2007 Dr. Jorge.

1 QUALITY MANAGEMENT SYSTEM PRESENTATION TO BOTSWANA DRUG ADVISORY BOARD MEMBERS 13 th – 17 th AUGUST 2007.

Texas Higher Education Coordinating Board November 4, 2011 Ben Ferrell, Jr., Executive Vice President, Finance & Administration Austin Community College.

Stepwise hospital accreditation certification: Can we learn from WHO-Afro Stepwise Laboratory Accreditation? 2 ND NATIONAL QUALITY IMPROVEMENT FORUM MLIMANI.

PANTHER DISTRICT VENTURING ROUNDTABLE CREW YOUTH POSITIONS AND ELECTION OF OFFICERS VENTURING BSA.

The Crash Course for Municipal Planning Commission Members in Cumberland County 1.

Session 2: Working with Your Club & District Leaders

Institute of Secretariat Training & Management (ISTM)

GOVERNANCE COUNCILS AND HARTNELL’S GOVERNANCE MODEL

ONUR AIR QUALITY DIRECTORATE

Club Presidents-Elect

Training Course on Integrated Management System for Regulatory Body

AFSA Chapter Officer Training

Be an Effective Council Member

SCANS Skills Competencies &Personal Qualities

District Responsibilities

Roles and Responsibilities

The Role of the First Vice President of Programs

Roles and Responsibilities

Prospective Board Member Orientation

Position descriptions

Presentation transcript:

TQM in Panchayats, Kerala Dr.J.B.Rajan KILA Email: jbrajan07@gmail.com

Background Certificate Course for Elected Representatives [2005-2006] Module on TQM Initiative by one of the participants from Cheruvannoor-Nallalam Grama Panchayat, Kozhikode district [2007] Upscaling Front Office Management [2009] ISO 9001: 2008 through TQM [2013-14]

Cheruvannoor-Nallalam GP: Trend Setter for TQM Formation of Quality Circle (QC) Office Renovation/Realignment Modification of Infrastructure Facilities Set up Record Management Opened Service Counter Officials Identity established Citizen’s Charter-democratically prepared Display of Functional Map

Office Attendance made Public File Movement Register opened Conducted Continuous Training Recognition and Appraisal of Staff Efforts for Continuous Improvement Redressel Mechanism in place

Service Counter

Official Identity Established

Record Room

Record Room

Record Room

Citizens Charter: democratically prepared, public display

Display of Functional Map

Office Attendance made Public

Telephone Booth for Public

Compliant Box

Process Convincing Officialising Implementing Monitoring Informal interactions Officialising Making decisions Implementing Apply TQM components Monitoring For Continuous Improvement

Front Office Management (FoM) Taking clues from Cheruvannoor-Nallalam Initiative Piloting in GPs of Wayanad District Upscaling to GPs State-wide Govt. Order [2009]

Study on FoM [2012] All GPs set up FoM However, Reasons initial vibrancy lost Cosmetic beauty Reasons Missed the core process and spirit FoM is only hard component of TQM, soft component missed

Towards TQM in Panchayats Policy direction and budget assurance For TQM & ISO Govt.Order detailing procedures on TQM-ISO Demand driven training by KILA with conditionality: Participation as a Team President, Vice President, & Secretary Commitment on Action Plan for TQM-ISO

Focus of Training on TQM Formulation of Quality: Vision, Mission, Policy, Objectives Preparation of Quality Manual Process & procedures Formation of Quality Circle (QC) Setting up of Infrastructure Facilities for Public & Officials Record Management e-Governance ISO 9001: 2008 Continuous Improvement

For the year 2013-14 300 GPs applied for training 220 GPs Trained by KILA 220 GPs x 3 = 660 persons 10 GPs availed ISO 9001: 2008 through TQM Rest of the GPs are in the process Follow up by KILA

Before TQM

After TQM

Before After

Thank you jbrajan07@gmail.com