Litigation Support Solutions in a Managed Services Environment: Where Do You Start?

R.P. Smith, Manager of Practice Support, Jones Walker LLP Scott Berger, Director of Discovery Management, Iris Data Services, Inc. Stephen Dooley, Senior Manager - Electronic Discovery & Litigation Support, Sullivan & Cromwell LLP Panelists

Agenda Introduction Jones Walker’s Journey to Managed Services Benefits of Managed Services Agreement Closing Remarks Q & A

Jones Walker’s Journey to Managed Services Business Needs Identified Steps Taken Formed a Review Committee Developed list of must-have features Demo, Demo, Demo! Scoring of Platforms Engaged Infrastructure Team Pricing of required infrastructure Looked for Alternatives of Hosting In-House

What is a Managed Services Partnership? Understanding the firm’s goals Understanding firm’s culture Collaborating to define the elements of the partnership Defining the stages of a successful implementation Outlining the various support systems in the partnership Educating & marketing the partnership throughout the firm Calendaring ongoing business reviews

Benefits of Managed Services Agreement Benefits for Provider Partnership - Alignment Support model Increase value that existing personnel are providing to firm and firm clients Turnkey solution for firms

Benefits of Managed Services Agreement Benefits for Law Firm Security Cost Savings/Value Predictability Supported by eDiscovery service experts and application veterans

Closing Remarks

Thank You!