Unified Communications Basics Told Through Case Studies

Unified Communications Basics Panelists Kenneth Kuenzel – Founder, VP Engineering and CTO – Covergence Buzz Kleinert – Director, Market Operations – Siemens Enterprise Communications Clinton Fitch – Unified Communications Product Manager – Spanlink Communications

A Definition of UC “Communications Integrated to Optimize Business Processes”

UC Elements Presence, plus rules Client Access (softphone, portal, mobile device, Personal Assistant) Messaging (IM, , UM, chat) Mobility Conferencing/ Collaboration (audio/video/web) Call Control/ VoIP Business Process/ Application Integration Source: COMMFusion LLC

UC Case Study Multinational organization with large growth – 37 up to 160 employees in 24 months Locations in Minneapolis & Toronto Key Challenges – Unified platform for communications – Simplified communications – Limit travel costs

UC Case Study Solution – Cisco infrastructure – Cisco IP Telephony & Contact Center – Cisco Unified MeetingPlace – Cisco VT Advantage & Tandberg HD endpoints – Microsoft Active Directory & Exchange Integration

UC Case Study Results – Rapid deployment 3 Weeks from signature to deployment – Three digit dialing throughout – Significant improvement of internal communication – Unified platforms and applications – ROI achieved in under 12 months