By Katherine Buckingham

“Virtual reference is reference service initiated electronically where patrons employ computers or other technology to communicate with public services staff without being physically present. Communication channels used frequently in virtual reference include chat, videoconferencing, Voice-over-IP, co-browsing, , and instant messaging.” For more information regarding Virtual reference service please visit - /resources/guidelines/virtual-reference-se.pdf /resources/guidelines/virtual-reference-se.pdf

Books which you can search through on the catalogue and open up and read in RL (Real Life). Conference settings Event calendar Reference desk A toolkit for using services provided Objects which will link you to e-resources A map of the reference service Bookcases, artwork, and other exhibitions to explore An avatar for advice and feedback

Endless imagination of resources Assists people with disabilities through technical means Ability to attend events, panels, conferences and share ideas with SL residents from all over the world Chat normally through a microphone is optional Fun and interesting displays Comfort from your own home 24/7 access Cost less to set up a virtual library than RL library May be easier to look up resources in a virtual library than a physical library L$ (Linden Lab currency) is not hard to acquire, this can be procured through: trade (such as an object you have created), gambled, or bought through your RL credit or debit card. Although it is not necessary unless you need to buy land, or shop. Access into SL is free to setup and use.

Unable to access SL from some locations due to security (e.g. firewalls), or internet amount allowed. Old equipment needs to be upgraded to allow SL software accessibility Less popular than physical libraries (for example, graphics, and not advertised as well) Glitches may happen with the avatar and in some locations within SL Internet speed Cost of online usage Not user-friendly No friendly face communication Beware of trolls online

Your user content is subject to change or elimination without notice. Your user content is not confidential. Links to other websites occur in SL. Linden Lab is not held liable for loss of service data or service interruptions. Linden Lab can offer add-ons, modify and other content made by third party providers, which can be downloaded and installed. You are unable to copy, transfer, or distribute outside the service any SL content. There is an age limit in using SL.

Linden Lab is in accordance with the ‘U.S. Digital Millennium Copyright Act of 1998’ (DMCA). If you believe that you are under infringement with the ‘Intellectual Property Right’, send Linden Lab a written notice (legend of infringement)… By Mail: Linden Research, Inc. 945 Battery Street San Francisco, California Attention: Intellectual Property Team By By Facsimile: By Facsimile: Linden Lab Privacy Policy Intellectual Property Policy Second Life Brand CenterSecond Life Mainland Policies Second Life Trademark Guidelines Snapshot and Machinima Policy Second Life Fee Schedule Second Life Billing Policy Second Life Marketplace Fee and Listing Policies Community Standards Second Life Mainland Policies Gambling Policy Banking Policy Age Play Policy Maturity Ratings Policy on Third-Party ViewersSecond Life Mainland Policies

If you are representing a user organisation, you are responsible for all content and activities that take place within your estate on the service. L$ (Linden Lab dollars) are virtual tokens and therefore are not redeemable. L$ paid in real money may be redeemable before it shows in SL. Premium or other paid access to use SL service is agreeable only if you allow SL to automatically charge your credit or debit card (including taxes). LindeX exchange allows users to trade L$ for ‘buying’ or ‘selling’ in Linden Lab products (e.g. products in SL). ‘Virtual Land License’ will be given when you acquire Virtual Land. This allows you to access certain features and services. The Virtual Land License is transferable by the holder. Virtual Land fees may change at any time. Linden Lab has the right to terminate usage subscriptions and/or virtual goods and services without notice.

Bibliography Asynchronous vs. Synchronous | Teaching and Learning Excellence [ONLINE] Available at: [Accessed 11 October 2014]. [Accessed 11 October 2014]. One Does Not Simply Feed the troll - Boromir - quickmeme [ONLINE] Available at: [Accessed 12 October 2014]. [Accessed 12 October 2014]. ORE Module One, What is reference? web based training for Reference Service from OLC [ONLINE] Available at: [Accessed 23 July 2014]. [Accessed 23 July 2014]. Second Life Official Site - Virtual Worlds, Avatars, Free 3D Chat [ONLINE] Available at: wicr8&gclid=CjwKEAiA4YGjBRDOxa3XvfTnvSASJACC3bLBpsL8IP5- dA5jWpwFH7SVpF3bYPvKD3JwafAJvcBPkhoCh5Dw_wcB. [Accessed 17 May 2014]. wicr8&gclid=CjwKEAiA4YGjBRDOxa3XvfTnvSASJACC3bLBpsL8IP5- dA5jWpwFH7SVpF3bYPvKD3JwafAJvcBPkhoCh5Dw_wcB. [Accessed 17 May 2014]. Terms of Service | Linden Lab [ONLINE] Available at: [Accessed 18 May 2014]. [Accessed 18 May 2014]. VALA2008 Session 1 Greenhill [ONLINE] Available at: &catid=66&Itemid=89. [Accessed 18 May 2014]. &catid=66&Itemid=89. [Accessed 18 May 2014].

VoIP Headset Review 2014 | Best USB Voip Headset | Wireless Bluetooth Headset - TopTenREVIEWS [ONLINE] Available at: headset-review.toptenreviews.com. [Accessed 02 November 2014]. headset-review.toptenreviews.com. [Accessed 02 November 2014]. Video Capture Software. Video, Webcam or Screen Recorder [ONLINE] Available at: [Accessed 15 October 2014]. [Accessed 15 October 2014]. Virtual Educational Environments | Education Blog [ONLINE] Available at: educational-environments/. [Accessed 07 May 2014]. educational-environments/. [Accessed 07 May 2014]. wiki-land - Pop Report Second Life [ONLINE] Available at: [Accessed 11 September 2014]. [Accessed 11 September 2014] [ONLINE] Available at: [Accessed 17 May 2014]. [Accessed 17 May 2014] [ONLINE] Available at: idelines/virtual-reference-se.pdf. [Accessed 21 July 2014]. idelines/virtual-reference-se.pdf. [Accessed 21 July 2014].