Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence Improvement Workshop Today's speakers: - Steve Woosey – Professional Planning Forum Donna Phillips – Therapy Solutions Simon Turner – AA

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Lifestyle and People Planning We are here to help the industry Telephone © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Agenda  1000 to 1115 – Welcome and Introductions – Steve Woosey – Professional Planning Forum – Donna Phillips – Therapy Solutions  1130 to 1150 – Break and refreshments in expo.  1150 to 1315 – Maximising your people performance – Simon Turner – AA – Round table discussion  1315 – 1345 – Networking lunch in expo © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Introductions Meet 1 or 2 other people you’ve not met Introduce yourselves! What are you looking for from today?

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence Improvement Speaker Steve Woosey – Professional Planning Forum © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence improvement Top reasons for absence improvement:  Robust absence management policy – 78%  Employees are treated consistently – 51%  Work-life balance and flexibility – 43%  Right people recruited for the job – 42%  Staffing levels are better – 29% © Professional Planning Forum Source – PPF March 2009 research

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence improvement Absence running at 6.7% across the industry, which in an average 500 seat centre is a cost of £670,000 © Professional Planning Forum Source – PPF March 2009 research

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence improvement The challenge – Absence is running at a high level compared to other areas of the business and other industry sectors. The cost of absence is high, both to the business and the customer. We understand the problem and the research is clear on how to achieve absence improvement. But its not quite as simple as it may seem. © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence improvement Dispersed leadership and accountability © Professional Planning Forum Source – PPF March 2009 research

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence improvement What else can we do to prevent absence in the first place?  Work-life balance  Home working  Working environment  Role empowerment  People planning © Professional Planning Forum Source – PPF March 2009 research

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Absence prevention Speaker Donna Phillips – Therapy Solutions © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Buzz

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Networking Break It’s one day for your developmentDon’t waste the knowledge in the room

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Robust absence management – short and long term absence Speaker Simon Turner – HR Manager - AA © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Robust absence management In groups using the flip chart paper and pen provided write down the key steps for a robust absence management policy? Include your top tips for ensuring consistency of approach? © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Maximising your people performance What stops your people performing? How does management style and culture help or hinder performance in your centre? What people focussed measures tell you when something is or isn’t working? © Professional Planning Forum

Sponsored by © Professional Planning Forum 2009 Best Practice Programme Networking Lunch It’s one day for your developmentDon’t waste the knowledge in the room