© 2007 The MITRE Corporation. All rights reserved A National Resource Working in the Public Interest Approved for Public Release. Social Software at MITRE Knowledge Management in Practice TEM Dr. Donna L. Cuomo 12/5/2007

© 2007 The MITRE Corporation. All rights reserved 2 Approved for Public Release What is Social Software? n Built around the following premises –Conversational interaction between individuals or groups –Social feedback – ratings, reputations –Social networks – create and manage a digital expression of people’s personal relationships, and to help them build new relationships n Social software tends to be “bottoms-up”, based on the desire of individuals to affiliate –Opposite approach of former groupware and traditional collaborative tool approaches –Groups are self-forming and self-organized - “a sprawling, tentacled world” n The essential elements of social software will be incorporated into conventional software, changing the way collaboration and communication is managed (stoweboyd.com, Jan ’05)

© 2007 The MITRE Corporation. All rights reserved 3 Approved for Public Release Collaborative Tools  Social Software at MITRE Distribution Lists COI Distribution Lists IM Document Repositories/ Metadata Workgroup sites COP community sites TEMs, Cluster Groups Content categorizaton & taxonomies Blogs Web sites Wikis Social Bookmarks Favorites RSS Tagging/folksonomy Expertise Finder Podcasts Communication, Content, Workgroup Collaborative Tools COP Support/ Expertise Social Software

© 2007 The MITRE Corporation. All rights reserved 4 Approved for Public Release The Virtual Water Cooler “I didn’t know you were working on that …” “VOIP” Related Users

© 2007 The MITRE Corporation. All rights reserved 5 Approved for Public Release From Corporate Taxonomy  Gayle’s Tags and Enterprise Tag Clouds

© 2007 The MITRE Corporation. All rights reserved 6 Approved for Public Release Back of the Napkin/Informal Collaboration Around the Virtual Enterprise Table “That’s a good idea, and then we can …” “This is a good start. To this, I am going to add …”

© 2007 The MITRE Corporation. All rights reserved 7 Approved for Public Release From Formal and Controlled  Employee-initiated and Informal “I am going to start a conversation about …”

© 2007 The MITRE Corporation. All rights reserved 8 Approved for Public Release Syndication and Awareness via RSS My Bookmarks Tag Watch New MITRE Podcasts Lou’s Blog

© 2007 The MITRE Corporation. All rights reserved 9 Approved for Public Release Adapting Social Tools for the Enterprise n Look at existing business and knowledge processes –Which would benefit? –What becomes enabled? –Where does your culture support this? n Example of MITRE newsletters and “intelligence gathering” –Was being done at MITRE but in a variety of ways –Only Analysts could contribute, not end users –Social bookmarking and tagging extended and improved this capability n Undertaking a social network analysis study to analyze the impact of social tools on MITRE user’s social networks

© 2007 The MITRE Corporation. All rights reserved 10 Approved for Public Release Panel Presentations n onomi – MITRE’s Social Bookmarking and tagging tool n n MITREpedia n Q&A with the audience