DELIVERING QUIETLY TO THE TRADE: CHALLENGES AND SOLUTIONS John Crosk Regional Operations Manager, Tradeteam

2 DHL IN THE Operating over 700vehicles Over 1 million deliveries annually To over 16,000 licenced premises Over 50,000 out-of- hours deliveries TRADE

3 THE DELIVERY ENVIRONMENT

4 FACTORS IN DELIVERY NOISE

5 FINDING SOLUTIONS

6 DHL MAKING IT HAPPEN RE-TIME! RE-TIME!....RE-TIME? 360 O view of stakeholders Accepting the legacy Small infrastructure changes Embrace new technologies Understand the business What is already possible? Talk to all stakeholders Find common ground Re-time to an absence of people Make noise assessments routine

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