Personal Knowledge Management - SIIA 19 April 2006 Greg Lloyd – President & Co-Founder Traction Software Inc. Providence, Rhode Island

Traction Roots A whirlwind tour

3 Memex - As We May Think Vannevar Bush July 1945 Atlantic Monthly A vision of a desktop device containing a microfilm research library and repository for trails of references and notes. Captures the “momentarily important item” in a form that “will not fade”. “The difficulty seems to be, not so much that we publish unduly in view of the extent and variety of present day interests, but rather that publication has been extended far beyond our present ability to make real use of the record.”

4 Early Hypertext Systems Hypertext Editing System Brown University van Dam, Nelson et al 1968 NLS / Augment Stanford Research Institute Engelbart et al 1968 Xanadu Nelson et al

5 Engelbart added a timeline

6 Bring order into the time stream of Augmented Knowledge workers

The World Wide Web WWW CERN Berners-Lee et al 1990 Two elements: HTTP transport protocol HTML Markup language

8 WWW is simple and scalable

9 But easily broken

NLS (oN Line System). A Hypertext Journal for high performance teams 1992 Towards High Performance Organizations: A Strategic Role for Groupware Douglas Engelbart 1992

11 Dialog, External Intelligence, Knowledge Product

12 Blogs and Wikis create authored trails for any web content

13 Journal + Web = Traction Stable content Paragraph addressable Built-in time order Flexible viewspecs for assembly of content Web browser interface Web linkable Easily authored Each server creates a cluster of secure spaces

14 The Bottom Line Journals with time order (blog style) and collaboration in place (wiki style) handle working communication more effectively and securely than The Journal + syndication (RSS) model works exceptionally well for situational awareness, including timeline correlation from many sources The Journal + syndication model scales like the web to handle the largest enterprises Capturing the “momentarily important item” in a form that “will not fade”

Traction Now Skins, Audit trail, relationships

16 A Web Site Skin

17 Log in and click to post or edit

18 Front Page - Ocean skin

19 Greg’s Internal Blog

20 Lets look at post grl428

21 Click to edit

22 Edit history

23 Compare edits

24 A complete audit trail of actions as well as edits

25 Incoming or outgoing links

26 Personal BlogGroup Blog One per personOne per group My opinions about everythingWorking communication Everything visiblePermissioned spaces Standalone weblogMany spaces, scalable Outside firewallInside / across firewall Talk to the world!Talk to stakeholders One authorMany authors

27 Traction TeamPage Designed for “Groups with a Goal” Backbone for Enterprise Working Communication –Many spaces with many voices and purposes –Create Private as well as Public spaces –Provide authenticated, encrypted access based on global identity and local permission A hypertext work space –Make private comments on public content –Share files as well as articles (WebDAV) –Provides secure RSS and Search engine skins Organized by Importance, Group and Topic –Traction spaces have permissions –Individuals see union of activity, based on permissions Easily organized by Time –A way to come up to speed, quickly –Context for every interaction –You can correlate many timelines

28 Traction Spaces: What’s Different? Each space can be open to a group or kept private - handles internal, stakeholder or public audience Each post or comment is addressed to a selected audience Each post in a space can be from a different author - each space specifies who has what rights (read, write, comment, edit, erase) The original author of a post can have special rights Traction maintains a full edit and action history for review Each space becomes its own place, with its own norms and permissions Your single sign on identity and permissions give you a 20,000 foot view across all spaces you are interested in and permitted to see, in context. Traction calls each space with its own membership, rules, labels and presentation options a Project

29 Roots References NLS TELECONFERENCING FEATURES: The Journal, and Shared-Screen Telephoning, Douglas C. Engelbart, Compcon 75 Digest, Sep 1975 pp (AUGMENT,33076)NLS TELECONFERENCING FEATURES: The Journal, and Shared-Screen Telephoning Toward High-Performance Organizations: A Strategic Role for Groupware, Douglas C. Engelbart, Bootstrap Institute, June 1992 (AUGMENT,132811)Toward High-Performance Organizations: A Strategic Role for Groupware Lost In The Archive: Vision, Artefact And Loss In The Evolution Of Hypertext, Belinda Barnet PhD Thesis, University of New South Wales, 2005Lost In The Archive: Vision, Artefact And Loss In The Evolution Of Hypertext Re-Place-ing Space: The Roles of Place and Space in Collaborative systems, Steve Harrison and Paul Dourish, Proceedings of CSCW '96Re-Place-ing Space: The Roles of Place and Space in Collaborative systems Information Foraging, Peter Pirolli and Stuart K. Card, Psychological Review, 1999Information Foraging Social Software and the Politics of Groups, Clay Shirky, 3 March 2003Social Software and the Politics of Groupswww.shirky.com Use of Weblogs for Competitive Intelligence, Greg Lloyd, First International Conference on Business Technology and Competitive Intelligence, Nihon University, Tokyo. 25 October Traction ref Marketing6371Use of Weblogs for Competitive IntelligenceMarketing6371

30 Contact Greg Lloyd President and Co-Founder (401) Traction Software, Inc. 245 Waterman Street Suite 309 Providence, RI USA