Moving from “buy-in” to “process improvement” and to “planned change” Jack Phadungtin & Darla Calvet National University, La Jolla, CA

LOGO About National University  Type: Private, Not-for-Profit  Campuses: 28  Students: 27,000  Faculty: 3,100 (full-time & adjunct)  Degree programs: 98 (grad & undg)  Classes: /month  Newly admitted students: 17,000/Yr  IR & Assessment staff: 5

LOGO Momentum to Success Continuous Improvement Planned Change Process Improvement Buy-In Institutional Effectiveness

LOGO Ingredients of Winning Planned Change Assessment Infrastructure  Support from Administration  Capability of the IR Office and Faculty Assessment Process  Assessment Cycle  Governance bodies and their responsibilities Effective Use of Assessment Results

LOGO Ingredients of Winning Planned Change Assessment Infrastructure  Support from Administration  Capability of the IR Office and Faculty Assessment Process  Assessment Cycle  Governance bodies and their responsibilities Effective Use of Assessment Results Buy In

LOGO Ingredients of Winning Planned Change Assessment Infrastructure  Support from Administration  Capability of the IR Office and Faculty Assessment Process  Assessment Cycle  Governance bodies and their responsibilities Effective Use of Assessment Results Less Resistance to Change

LOGO Assessment Goals at NU  Enhance assessment quality  Improve assessment process  Utilize assessment results

LOGO How To Initiate Planned Change Administration Faculty Who Originates Change?

LOGO How To Initiate Planned Change Administration Faculty Office of IR & Assessment Office of IR & Assessment

LOGO How To Initiate Planned Change Administration Faculty Office of IR & Assessment Office of IR & Assessment Change Personnel, Structure, Mind Change Personnel, Structure, Mind

LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities

LOGO Buy the “Buy-In”  Administration  Cost and Benefit Analyses  Recommendations  Successful Pilot Projects  Faculty  Remove Barriers  Simplify Tasks  Identify Project Champion  Compensation

LOGO Buy the “Buy-In”  Amplify Benefits of Change  Promote Effective Communication  Understand Each Functions Involved in the Process Sample??

LOGO Assessment Time Table (No longer used)

LOGO Revised Assessment Cycle

LOGO Moving from Buy-In to Process Planning Create Master Plans  Identify Key Indicators/Measures  Academic  Non-Academic  Plan for Data Collection and Analysis  Establish practices of how results will be used

LOGO Identify Key Indicators - Academic Multiple-Approached Assessment Student Learning Program Quality Institutional Effectiveness Student Surveys

LOGO  Non-Academic Assessment  Business Quality Survey  Staff Survey Identify Key Indicators – Non-Academic

LOGO Non-Academic Measure 2008 Frequency of Survey – 4/Year  2 Quality of Business Survey (QBS)  2 HR Surveys Jan Pre FebMar QBS MayJun Post Jul QBS –Focused Aug Pre SepOctNov Post DecApr PrePost Control Group 1Control Group 2

LOGO Using Results to Drive Improvement To Promote Positive Planned Change  Give Credit to Project Originator/Owner  Share Results With Stakeholder  Keep Track of How Results Are Used  Prevent Reprimand for Inability to Achieve the Set Goals

LOGO Information Optimization Suggestions for Use

LOGO Tracking Information Usage

LOGO Promote Use of Evidence for Process and Structure Changes  Change Process to Support Change  Simplify and Minimize Steps  Emphasize Quality Control  Change Structure to Support Change  Enhance Institutional Capability

LOGO Process Improvement

LOGO Process / Structure Improvement: Academic Program Reviews

LOGO Process & Assign Responsibilities: Academic Program Reviews Program Lead Faculty University Assessment Council Department Chair Provost School Assessment Committee (SAC) Members are appointed by the school Dean School Dean Undergraduate Council President Process Coordination Graduate Council Process Coordination

LOGO Structure / Capability Improvement

LOGO Improvement Results Academic Improvement 2007

LOGO

Momentum of Improvement  Minimize Resistance to Change  Create Successful Pilot Projects  “Snow Ball” Effect  Learn from Mistakes  Provide Continuing Support  Customized Help  Rewards and Pressure  Positive Reinforcement  Peer Pressure

LOGO Let’s Recap

LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities

LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities

LOGO Getting Started  Stop the “Resistance-to-Change” talk  Isolate Problems & Prioritize Tasks 1.Assessment Cycle 2.The needed “buy-in” –Support from Administration »Capability of the IR Office –Support from Faculty »Understanding Benefit of Assessment 3.Governance bodies and their responsibilities DON’T GIVE UP

National University