“The New Swift Way” Transforming why we do what we do and how we do it…

Why the New Swift Way? Current Reality Need for Stable (Capable/Available), Adequate, and Flexible Processes Vision Processes are stable, adequate and flexible – Best-In-Class! The New Swift Way It improves Swift’s ability to CONTRIBUTE to the lives of employees and customers!

The New Swift Way Focus – “Value Stream”

Swift’s Major Value Streams 1.Customer Contact to Cash in Bank (Main Value Stream) 2.First Driver Contact to First Solo Dispatch* 3.Tractor Life Cycle – Cradle to Grave* 4.Trailer Life Cycle – Cradle to Grave* 5.Fuel Life Cycle – From “we need” to “we’ve used”* 6.Purchase Requisition to Usage* *Supports the main value stream

WHAT DID WE DO? Developed a foundation to provide a Best-In- Class training program to ensure team members are trained in a consistent and effective methodology for process improvement  1-day training session held on the first day of the project with ALL participants training together  Great foundation for “learning to see”

WHAT DID WE DO? Organized a dedicated team from all impacted areas to work on projects  HIKE: 1-4 week events with 8-12 full-time participants  ACE: 1 week event with 5-8 full-time participants

WHAT DID WE DO? Provided the team with simple tools for understanding and correcting problems  Gemba walk – nothing can take the place of direct observation  Value Stream mapping  8 wastes  PDCA – how we play…how we experiment…how we solve problems

New Swift Way Current/Completed Projects Customer Service Tender to E-Call Driver Onboarding Tractor Utilization Rate Publication Customer Onboarding Phoenix Corporate 5S Detention ACT (On-Road) Procurement These are just a few of the projects we’ve supported. Check out all the results by visiting our website:

New Swift Way Upcoming Projects How do we determine where to focus?  Benchmarking  Value Stream Focus  CORE 12 What are upcoming projects?  Tender to E-call (phase 2)  Tractor Life Cycle  Driver Life Cycle  Maintenance Shop (phase 2)  How we buy things  Contact to Tender  E-call to Cash  Obtaining IT resources  Trailer Life Cycle  Claims Processing  Repurpose/Restructure to BIC  Employee Life Cycle

Improvement New Swift Way Mental Model Improvement Shift #1 We show respect for people by including them in problem solving efforts that impact their areas of expertise! Brought to you by the Business Transformation Team (BXT)

Improvement New Swift Way Mental Model Improvement Shift #2 We DO NOT solve problems in an office or conference room. We “go and see” the problem where the value is actually created. Brought to you by the Business Transformation Team (BXT)

Improvement New Swift Way Mental Model Improvement Shift #3 Without standards, there can be no improvement! Brought to you by the Business Transformation Team (BXT)

Improvement New Swift Way Mental Model Improvement Shift #4 If we don’t deliver what the customer wants, when the customer wants, where the customer wants, and how the customer wants…, then have we actually delivered anything? Brought to you by the Business Transformation Team (BXT)

Improvement New Swift Way Mental Model Improvement Shift #5 We treat problems like GOLD! We don’t hide them or bury them… We find what’s causing them and fix them. Brought to you by the Business Transformation Team (BXT)

Improvement New Swift Way Mental Model Improvement Shift #6 25,000 Enthusiastic Problem Solvers! We all see problems…we all solve problems Brought to you by the Business Transformation Team (BXT)

HOW CAN WE HELP YOU? Provide knowledgeable people to support your initiatives; your WIGs! Provide foundation/tools for understanding the root cause of problems We are the “guide on the side; not the sage on the stage.”

HOW CAN YOU HELP US? Participate in projects or provide support for projects when asked Tell your customers and colleagues about the efforts being made at Swift Frequently check out the website and refer people to it Tell us what you need, “Help me help you!” us at If you have concerns about a project; make a difference and share it with the project team. Value trust! Support the cause, let ideas live and support experimentation!

Q & A Thank you!