Culture Champion Meeting: May 2013 SCRIPT “Good Morning (Afternoon).” TIME 1 minute

Agenda AGENDA June Learning Moment: Communication – Expressing Yourself & Responding to Others Attendance Retreat Updates Insight Coaching Stump the Facilitator

Learning Moment: Communication – Expressing Yourself & Responding to Others June 2013 SCRIPT “Good Morning (Afternoon). I am here to deliver our learning moment. The topic is Communication – Expressing Yourself & Responding to Others”. TIME 1 minute

Communication is evolving and so is self-expression.

Reflection… How well do you express yourself at work? How often do you listen for understanding and curiosity? How can we continue to improve in this area?

Effective Communication Tips: Be clear within yourself as to what you want to say Self-Reflect Be Here Now Acknowledge Reality Describe the situation how you see it Ask others about their thoughts or reasoning Seek first to understand than to be understood. Curiosity Less Is More Speak Clearly & Concisely Describe rather than diagnose Clarify your thoughts Communicate Your Needs SCRIPT: “Here are some steps to follow to better communicate and express yourself… Be Here Now for yourself. Think before you speak. The first step is to be clear within yourself as to what you want to say. Self-reflect. Describe how YOU see the current situation and acknowledge reality. Be curious with others about their thoughts or reasoning. Speak clearly and concisely. Remember “less is more”. When we keep on talking we often start to make excuses, contradict ourselves, and give others lots of ammunition for arguing with us about our opinions. Communicate your needs without excuses or disclaimers at the beginning, such as “well, this may not really be important” or “I may be making a big deal out of nothing”. Clarify your thoughts. Time Estimate: 1-2 Minutes

Building A Better CHLA Together For June, here’s our Call to Action: Be thoughtful of how you communicate and remain curious with others. Effective communication is very important and it is a skill that requires practice. SCRIPT ““Why does this matter? Because we achieve our best TOGETHER.” - Emphasize the together part. “Here’s our Call to Action for May- Be thoughtful of how you express yourself and follow the tips provided. Effective communication is crucial at every level of an organization. However, the ability to communicate effectively does not come easily, and it is a skill that requires practice. TIME ESTIMATE 30 seconds

"Regardless of the changes in technology, the market for well-crafted messages will always have an audience." — Steve Burnett Thank You

iTransform FY 2012

Insight Coaching Tee-up Give personal example

Tee Up: Story from Facilitator – Ever had difficulty changing? searching for results current results current behaviors current mindset Tee Up: Story from Facilitator – Ever had difficulty changing? Model: Results Come From Behaviors which come from Thoughts To achieve different results, use different behavior

achieving results current results current behaviors current mindset new results new behaviors Discuss how to achieve results, then prepare for results cone discussion new mindset

work results current state desired future state Which one? List The results Which one? The behaviors List Have participants complete their thoughts about current state INTACT WORK GROUP: Have participants choose a work related issue that they are not getting the results they want The thinking, beliefs, or mindset Consider

thinking (thought habits) results cone results behaviors thinking (thought habits) 11

results behaviors thinking current state results In our current state: What are our current results? What behaviors are leading to this result? What kind of thinking currently drives those behaviors? (Why does that make sense to us?) behaviors thinking If pair / groups get off course (victim), guide them back to identify behavior and what gets in their way 11

sustainable change insight to desired future state from current state results behaviors thinking from current state results behaviors thinking insight Discuss the slide QUESTION: Can you simply tell yourself to change your thinking and expect your thinking to change, just like that? QUESTION: Can you tell someone else to change their thinking and expect that to happen? No, our thinking does not work that way. QUESTION: How do you create insights? because people do what makes sense to them, a shift in thinking prompts sustainable change in behavior 11 16 16

results cone — insight results behaviors thinking insight Our brains are WIRED to follow habitual patterns – as “PATHS OF LEAST RESISTANCE” INSIGHTS help us to create new connections and patterns Insights come from experience. QUESTION: Has anyone been convinced to try something different than they are used to and then been surprised that it worked out better than they thought? STORY – FACILITATOR CORE LEARNING TECHNOLOLGY – Experiential Model – people learn best by experience insight

desired future state results behaviors mindset In our desired future What are our the desired results? What behaviors do we need? What mindset would support the desired behaviors? behaviors mindset NEXT SLIDE -grid review 11

work results current state desired future state Choose List Consider The results Choose The behaviors List Have participants complete their thoughts about desired future state STOP – DISCUSS Listening Prepare for sharing – through “Levels of Listening: The thinking, beliefs, or mindset Consider

levels of listening non-listening Non-Listening – listening with a busy mind. Why don’t people listen well? (thoughts). QUESTION: Is “Non-listening” appropriate sometimes?

levels of listening to tell my story/my point of view non-listening Review listening to tell my story and thoughts

levels of listening to agree/disagree to tell my story/my point of view non-listening Review listening to agree/ disagree and thoughts

levels of listening for application to agree/disagree to tell my story/my point of view non-listening Review listening for application and listening

levels of listening for understanding for application of the entire message beyond the words for application to agree/disagree to tell my story/my point of view non-listening

share with your coach What are your desired work results? Listen for Understanding: What are your desired work results? What behaviors/actions do you need to take to achieve your desired work results? What mindset will you need to consistently change your work behaviors/results?

commitment to change Reflection… What more can I do to shift from the current state to the desired future state? How will I know when we are making progress? Create at least two commitments: “I will" statements. Consider blue chip items for these “I will” statement. Think about how will we hold ourselves and each other accountable to these commitments. INTACT WORK GROUP – have them share together this reflection 26

THANK YOU