Welcome to “The Communication Map” Seminar © Copyright by Relationship Coaching Institute

What is “the Communication Map”?  A communication tool  A one page foundational system  Easy to learn and use  Universal enough for all relationships © Copyright by Relationship Coaching Institute

When “the Communication Map” Works?  It comes into play when one person experiences issues and needs to talk  Two people involved in the relationship: the sender and the receiver © Copyright by Relationship Coaching Institute

9 Rules of the Road © Copyright by Relationship Coaching Institute

Issues are unmet needs 1 © Copyright by Relationship Coaching Institute

2 All issues are valid © Copyright by Relationship Coaching Institute

3 Who has the unmet need owns the issue © Copyright by Relationship Coaching Institute

4 One issue at a time © Copyright by Relationship Coaching Institute

5 One person speaks at a time

6 © Copyright by Relationship Coaching Institute Speak with moderation

7 7 Listen with curiosity © Copyright by Relationship Coaching Institute

8 Assume Win-Win © Copyright by Relationship Coaching Institute

9 Nurture the space between © Copyright by Relationship Coaching Institute

I.The Sender II.The Receiver III.The Wall Three Concepts: © Copyright by Relationship Coaching Institute

The Sender  The sender is the one who experiences issue and needs to talk to the other person © Copyright by Relationship Coaching Institute  Difference between experiencing something and being clear what it is you’re experiencing  Difference between a “Talker” and a “Thinker”

The Receiver  The receiver is the person to whom the message is sent  It Is not about Me  Be Curious  Listen and Support  Be Compassionate  Be a Coach and Mirror Back © Copyright by Relationship Coaching Institute

The Wall  The wall, in the communication map, is one of four things: 1.Judgment 2.Interpretation 3.Defensiveness 4.Reactive emotion. © Copyright by Relationship Coaching Institute

How “the Communication Map” Works?

8 The Receiver The Sender Steps in the Communication Map Experience Issue Hit the Wall Identify Issue Communicate Issue Make Request Negotiate Agree Follow Through © Copyright by Relationship Coaching Institute

 Example: “I have something to discuss…” “’help me to understand your issue” “or not” “my problem is …” “what you need from me is…” “identify the issue” “how about we…” “so you’d like to…how about…” “great, let’s do it…” “Ok, I agree with you…” “thank you, let’s do it…” © Copyright by Relationship Coaching Institute

Communication Tips 5 Top © Copyright by Relationship Coaching Institute

Tip1: Use the 3 Magic Words of Listening: “Is There More?” © Copyright by Relationship Coaching Institute

Tip2: “It’s Not About You!” © Copyright by Relationship Coaching Institute

Tip3: “It’s All About You!” © Copyright by Relationship Coaching Institute

Tip4: “Turn Complaints into Requests.”

Tip5: “Telling Your Truth!” © Copyright by Relationship Coaching Institute

Thank you! © Copyright by Relationship Coaching Institute