AACRAO SEM Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue University – West Lafayette, IN Wednesday, November 13, 9:15 am Session #AACRAO

AACRAO SEM Chicago TYPE OF Session ID: #AACRAO GREEN BELTS INSTITUTION BLACK BELTS

AACRAO SEM Chicago PURDUE UNIVERSITY – WEST LAFAYETTE Session ID: #AACRAO Large Public Land Grant 30,000 Undergraduates 9,000 Graduates 10 Colleges and Schools SETTING 26% NON-RESIDENT DOMESTIC 57% RESIDENT INTERNATIONAL 17% 25% ENGINEERING 11% SCIENCE 14% HEALTH&HUMAN SCIENCES 11% TECHNOLOGY 9% AGRICULTURE 11% LIBERAL ARTS 4% EXPLORATORY STUDIES 9% MANAGEMENT 2% PHARMACY 2% EDUCATION 1% NON-DEGREE 1% VETERINARY TECHNOLOGY

AACRAO SEM Chicago Session ID: #AACRAO SETTING ENROLLMENT PURDUE REPORTING OFFICES AdmissionsFinancial AidRegistrar Analysis & Reporting } Bursar Student Systems Student Success Programs CAMPUS PARTNERS

AACRAO SEM Chicago Session ID: 1752 #AACRAO

AACRAO SEM Chicago Session ID: #AACRAO AND / OR

AACRAO SEM Chicago WHAT IS SIX SIGMA? Session ID: #AACRAO 6

AACRAO SEM Chicago Session ID: 1752 STRATEGIES TECHNIQUES TOOLS } PROCESS #AACRAO 6

AACRAO SEM Chicago BUISNESS IMPROVEMENT MANAGEMENT SYSTEM Session ID: #AACRAO 6

AACRAO SEM Chicago Session ID: #AACRAO FINDS… HOW OFTEN DEFECTS ARE LIKELY TO OCCUR 6

AACRAO SEM Chicago WHY ENROLLMENT MANAGEMENT? Session ID: #AACRAO

AACRAO SEM Chicago 1. Customer Focus Session ID: #AACRAO 2. Data Driven Decision Making 6

AACRAO SEM Chicago GREEN BELT CERTIFICATION Session ID: #AACRAO

AACRAO SEM Chicago PURDUE TECHNICAL ASSISTANCE PROGRAM (TAP) Session ID: #AACRAO

AACRAO SEM Chicago CERTIFICATION PROCESS for Session ID: HOURS 6 CLASSES 6 #AACRAO

AACRAO SEM Chicago CERTIFICATION PROCESS 1. EXAM Session ID: #AACRAO 2. PROJECT

AACRAO SEM Chicago STAFF SELECTION Session ID: #AACRAO YES NO

AACRAO SEM Chicago ENROLLMENT MANAGEMENT GREEN BELTS Session ID: #AACRAO PROJECTS 13 GREEN BELTS 24

AACRAO SEM Chicago PROJECTS Session ID: #AACRAO

AACRAO SEM Chicago FINANCIAL AID STUDENT LOAN DEFAULT Session ID: 1752 Cohort PURDUE – WEST #AACRAO

AACRAO SEM Chicago TOOLS Session ID: 1752 BINOMIAL PROCESS CAPABILTIY ANALYSIS #AACRAO

AACRAO SEM Chicago RESULTS Session ID: #AACRAO

AACRAO SEM Chicago ROI Session ID: #AACRAO

AACRAO SEM Chicago ADMISSIONS EVENT COMMUNICATIONS Session ID: #AACRAO

AACRAO SEM Chicago TOOLS Session ID: 1752 X/Y CHART FLOWCHART #AACRAO

AACRAO SEM Chicago RESULTS Session ID: #AACRAO

AACRAO SEM Chicago ~ ROI Session ID: #AACRAO

AACRAO SEM Chicago REGISTRAR XTENDER PROCESS ERRORS Session ID: 1752 STAFF PAPER FILES ELECTRONIC FILES SCANNING #AACRAO

AACRAO SEM Chicago TOOLS Session ID: 1752 I-MR CHART HISTOGRAM #AACRAO

AACRAO SEM Chicago RESULTS Session ID: #AACRAO

AACRAO SEM Chicago ~ROI Session ID: #AACRAO

AACRAO SEM Chicago WHAT WE’VE LEARNED… Session ID: #AACRAO SUCCESS WITH: 1. STAFF INTEREST 2. LEADERSHIP INVESTMENT

AACRAO SEM Chicago 1. DATA TO BACK UP CHANGE Session ID: #AACRAO 2. IMPROVED TOOLSET 3. DESIGNATED TIME SIX SIGMA STAFF VOICED…

AACRAO SEM Chicago Session ID: #AACRAO

AACRAO SEM Chicago THANK YOU! Session ID: #AACRAO Jacqueline Hills Purdue University – West Lafayette, IN Wednesday, November 13, 9:15 am Session ID:1752