Communication Model Message Sender Receiver Feedback Decode Encode (Channel, All Senses can be involved) Sender Receiver (Response) (Audience) Feedback Encode Decode Noise (Communication Breakdowns)

Chapter 1 Speech Communication Communication Breakdowns “Failure to Communicate” – Cool Hand Luke Clothing Issue Overhead Projector Room is too Large External Noise External Noise Improper Note Taking Internal Noise Listening Fatigue Introduction – (1) Capture their Attention (2) A reason for listening Barriers to Listening Bias - Speaker Faking Attention Emotional Reaction Daydreaming

Chapter 1 Speech Communication Ways to Improve Listening Think Along w/ Speaker Prepare to Listen Identify the Central Idea Take Effective Notes Avoid Distractions Identify Main Points Keep Up / Brief Date / Expand your notes Note Taking Tips Getting Started Say Something Worthwhile (CONTENT) Say it in a Confident, Natural Way (DELIVERY)

Overconcern about what others will think/ Chapter 1 Speech Communication Projecting Confidence “Keyed up” - Okay Isometric Exercise Energize Yourself Truth - Nervousness 98% of our anxiety is Overconcern about what others will think/ Negative Self-Talk Developing Self Confidence “Nothing Succeeds like Success” – well prepared, well rehearsed - Concern for your audience, not yourself Stretch Your Comfort Zone

Chapter 1 Speech Communication Visual Imagery Rehearsing your desired behavior Systematic Relaxation Favorite Peaceful Place Ethics in Communication Moral Standards and Values “Honest and Accurate Information” Avoid “plagiarism” Avoid exaggeration and distortion Must be tolerant of others (open minded)