Exploring the Importance of a Trainer Certification Program.

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Presentation transcript:

Exploring the Importance of a Trainer Certification Program

Jeff Moore Director of Training & Documentation Apria Healthcare Dean Griess Learning Services Director - North America Stream Global Services

Great Employee Hiring Curriculum Classroom Experience Onboard / OJT

List the key components for a successful certification program Describe the most effective way to facilitate the certification Identify measures for success

Components of a successful program Effective program facilitation Success measures Benefits of a certification program

Structured curriculum Online and ILT

Excellent facilitators

Numerous teach back opportunities Some should be video taped

Pass/Fail component

Participant commitments

Appropriate class size

Observation form with specific behaviors

Observation calibration process

Process for master certifying future facilitators

Pre/Post measurement

Demonstrate mastery of desired behaviors/knowledge

Consistent behavioral targeted feedback

Encourage Self Evaluation

Peer to Peer Learning

Energy an absolute must

Respect

Attrition Metrics – new hire performance Speed to proficiency Observation scores

Consistent expectations Improved classroom engagement and experience Investing in a quality first impression for new employees Improved performance

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