BA 2204 and BAS 324 Human Resource Management Training Instructor: Ça ğ rı Topal 1

Training vs. development Training Focus on the current job Scope as individual employees Short-term horizon Development Focus on both the current job and future jobs Scope as the entire work group or organization Long-term horizon 2

Challenges Is training the solution? Are training goals clear and realistic? Is training a good investment? Will training work? 3

Phases: assessment Organizational analysis Task analysis Person analysis Control, cost, and clarity 4

Phases: conduct-1 Location On-the-job Off-the-job Presentation Slides and videotapes Teletraining Computer-based training (e-learning, simulations, virtual reality) Classroom instruction and role-plays 5

Phases: conduct-2 Type Skills training Cross-functional training Team training Creativity training Literacy training Diversity training Crisis training Ethics training Customer service training 6

Phases: evaluation Four-level framework Reaction of trainees Learning level of trainees Behavioral change Return on investment 7

Orientation and socialization Orientation: a short-term formal program of informing new employees about what is expected of them and smoothing the transition Socialization: a long-term informal process that integrates employees into the organization 8