1 Stakeholder Consultation U.S. Department of Labor (DOL) Office of Workers’ Compensation Programs Division of Federal Employees’ Compensation Strategic Planning FY

Division of Federal Employees’ Compensation  Mission: The Federal Employees' Compensation Act provides workers' compensation coverage to three million Federal and Postal workers around the world for employment- related injuries and occupational diseases. Benefits include wage replacement, payment for medical care, and where necessary, medical and vocational rehabilitation assistance in returning to work. The program has 12 district offices nationwide.  Leadership:  Director, OWCP – Shelby Hallmark  Director, DFEC – Douglas Fitzgerald  Deputy Director, DFEC – Antonio Rios  Organization in 2010:  National/Regional Office FTE Allocation: 895  FY 2010 Resources: $152,731,000

DOL Goals Supported  Strategic Goal: Secure Health Benefits and, for those not working, provide income security.  Outcome: – Facilitate return to work for workers experiencing workplace injuries or illnesses who are able to work. – Ensure income support when work is impossible or unavailable.

Results  New DFEC strategic-level measures include: – Percentage of non-Postal injured Federal workers reemployed by their agency. – Percentage of timely submission of FECA wage loss claims by non-Postal employers.

Results How do we measure overall success today?  Increase the percentage of non-Postal injured workers who are reemployed by Federal agencies from a baseline of 81.2% to 87% by FY  Increase the percentage of timely wage loss claims from non-Postal Federal agencies from a baseline of 57.8% to 70% by FY  Reduce Lost Production Days (LPD) rates (per 100 employees) for non-Postal Federal agencies from a baseline of 35.8 days to 34 days.

Results  How do we measure overall success today? (Continued)  DFEC’s communications goals: – Increase automated submissions of injury notices and claims (CA1/CA2/CA7) for non-Postal agencies from a baseline of 38.6% to 50% in FY – Maintain average caller wait times ≤3 minutes. – Maintain average call response times ≤1 day. – Maintain percentage of calls responded to on same day ≥75%

Results  What measurement changes will we make in the future?  In FY2012, DFEC will retire a number of its communications goals and replace them with new customer service measures that will be developed using planned customer service surveys in FY 2010 and FY  DFEC will also expand its Disability Management goals to include Postal Service workers once its workforce structure and operations become more defined.  DFEC’s Disability Management goals will include re-employment placements with private sector employers once the economy further stabilizes.

Results  Do you believe these are the right outcomes?  Do you believe these are the right measures for those outcomes?

Strategies  We are using new approaches. – DFEC will place greater emphasis on Federal employer efforts to re-employ injured workers through special initiatives including:  “POWER”, a government wide safety and health and workers’ compensation initiative to follow on Federal Worker 2000 and “SHARE”, and  legislative reform. – DFEC will enhance its return to work resources and methods, utilizing early intervention and other techniques recommended by independent program evaluations. – DFEC will work with specific Federal agencies to establish individualized targets and improve LPD and Returns to Work (RTW) based on nature or severity of injuries, or using new strategies appropriate to their workforce. – DFEC will continue to enhance its technology base to support greater access by agencies, providers and claimants to claims information, and greater ability to submit claim information on-line. – DFEC will utilize stakeholder surveys to develop customer service improvement goals.  Do these strategies make sense to you?

Questions To send comments to DFEC via If you would like to learn more about the DOL strategic planning process, please visit