One City Auckland Libraries All Yours

Slide 2 The problem? 7 organisations disappearing 1 organisation One Rates Bill New ways of working Different expectations 1 Nov 2010

Slide 3 No disruption to customer service

Slide 4 eLGAR Opportunity Sleep, Work, Play

Slide 5 The Mantra? Borrow Anywhere, Return Anywhere

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Slide 8 Arrow = Bloody Long Way (140km)

Slide 9 giving CUSTOMERS what they always wanted

Slide 10 MyCard

Slide 11 The Lesson……? Libraries pushed the parameters of change, this project would not have occurred if we had not

Slide 12 The Board INTENT BELIEF COLLABORATION eLGAR Communities of interest Programme office TRUST eLF Collaborative teams eLGARnet EMPOWERMENT

Slide 13 1 November 2010

Slide 14 De-consortialise Harmonise A consortium is NOT the same as one organisation

Slide 15 One Collection team Membership Lending rules Requests Fees & Charges Debt processes Interloans Logistics Classification & Labelling

Slide 16 One collection: Membership 576,828 members 139 patron types!

Slide 17 One Collection: Lending Lending rules… Requests… Fees and charges… 500+ rules 3 week loan or 4 week loan? No fines for children’s books – Yes / No Free or $1 DVDs - $2 to $5 Request magazines? Yes / No 18 20c per day or 30c? 50c per day

Slide 18 One Collection: lots more Debt processes… Interloans… Logistics… Classification… Labelling…

Slide 19 Franklin integration Franklin Library Arts & Culture Trust & Franklin District Libraries Auckland Libraries Symphony Millennium Tuakau Waikato District

Slide 20 Technical Infrastructure System changes to Millennium Telephone messages and notice templates Self checks units Printers and scanners Broadband capacity Public access computers Payment options RFID Security systems EM

Slide 21 Contractual & Commercial Extended library management system Licenses for e-resources Licenses for search and discovery tools Contracts for notice delivery

Slide 22 On-line Catalogue - OPAC UNSCOPED Aquabrowser UNLEASHED Websites - NEW umbrella site created old sites kept and updated Intranet – UNFINISHED…E-resources - UNFETTERED

Slide 23 Training & Communication 1350 staff trained Training tailored for the changes for each legacy library Updates to customer brochures New procedure documentation and manuals Helpful Cheat sheets for key changes

Slide 24 complexity Membership database & rules Lending rules Fees and charges Consistent search & discovery interface 3 Franklin libraries - 2 on Millennium (Pukekohe, Waiuku) Deliver same e- resources to all Deliver new logistics approach Tuakau An Auckland Libraries website Library notices & phone systems $$$Revenue neutral Branding Promotion Staff training And a good news story!.. No pressure… Library cards Debt processes Interloans Reporting and statistics

Slide 25 We ♥ Auckland Libraries

Slide 26 “The best thing to come out of Auckland’s Super City amalgamation…” NZ Herald Saturday May 14 th 2011

Slide 27 Questions?