RBA Summit Shared Outcome Pilots Beth Stockton Capacity Building Consultant NSW Family Services Dean Williamson Sector Support Manager Youth Action NSW

Our journey with shared outcomes What do we mean by shared outcomes? Overview of two shared outcomes projects: 1.Nepean-Blue Mountains 2.Brighter Futures Why we believe the RBA™ Framework is the solution Lessons learned Workshop - shared outcomes in practice

Why do we measure outcomes? Clients: Improve quality of life conditions Service: Ensure we are providing a quality service that achieves desired outcomes Funders: Demonstrate to funders that our service is achieving positive outcomes for clients

Why shared outcomes? Meet the needs of the funder: Funding + Services = Improved outcomes for clients and community Challenge: How do we come up with a single performance measure to be measured across 100’s of services that reflects the work of an individual service in a meaningful way?

POPULATION ACCOUNTABILITY Connected communities Rate of trust and support in community PERFORMANCE ACCOUNTABILITY EIPP Service # of groups run % of participants that say “I would recommend this group to someone else” # who report improved or increased connections % who report improved or increased connections CUSTOMER RESULT POPULATION RESULTS What are we contributing to? versus What are we responsible for? RBA ™ and shared outcomes

The two pilot projects Nepean-Blue Mountains District: 10 child, youth and family organisations under FaCS EIPP program Brighter Futures: 16 funded Lead Agencies providing a targeted and intensive case management service to children and families across NSW

Nepean-Blue Mountains pilot Testing the hypotheses: There is a set of outcomes/measures which reflect the work of child, youth and family services, and are applicable for different client groups Outcomes reporting can integrate easily with how services operate

Nepean-Blue Mountains pilot Outcome measures: Change in circumstance Things are getting better (optimism) Improved or increased connections Skill development

Brighter Futures Brighter Futures Lead Agency Forums RBA process of analysis, but without the data Unable to clearly articulate impact to FACS Shared outcomes data reported to FACS deemed inaccurate and therefore not meaningful Data Collection = Must do vs. Value add In comes RBA ™ framework

Brighter Futures Measures Outcome measures: Change in child/family well-being Increase in parent/child attachment/bond Improved or increased connections Case plan goals achieved

Why we believe this process, using RBA ™ will meet the needs of clients, services and funder Trained together in the RBA™ Framework Collaborated and agreed on the Performance Measures Understand importance of language and definitions Recognise value in framework internally Recognise value in framework to inform funding body Analysing data at service level Analysing data across services, including funder in process Using the Results Scorecard™ Ongoing discussions around data collection

What we’ve learned Keep the shared measures quite broad Make them specific at the program level Language, language, language! Ongoing communication amongst involved stakeholders Some organisations are more ‘ready’ than others

Shared outcomes exercise You’re going to create shared outcomes at your table, and you’ll probably move tables; We’ll give you a series of questions to help you through the process, and we’ll drift as well for questions.

Shared outcomes exercise 1)Who is your primary customer? (who do you make change for?)

Shared outcomes exercise 2)What organisation are you from (your name too!)? 3)What are the high-level population outcomes that you want to achieve for the communities you serve (e.g. safe children, improved mental health)?

Shared outcomes exercise 4)What outcomes do you want for your clients as a result of your work? 5)How would you measure these in your programs/service?

Beth Stockton Capacity Building Consultant NSW Family Services (02) ces.asn.au Dean Williamson Sector Support Manager Youth Action NSW (02)