Knowledge Management and Outcomes Measurement Val Keen Martin Brockwell Depaul Trust.

Slides:

Advertisements

Similar presentations

C4EO Support for Regional Developments Gill Taylor Regional Associate 1.

Advertisements

SAFE AND WELL Angela McKinnon Feb What is Safe and Well? A document building on previous guidance - part of the SE reform programme Supplement.

Building Community Representative and Partner Capacity and Capability to Support New CPP Structures Kirsty Duerden.

What Gets Measured Gets Done Presented by Frances Head George Elliott.

Specialist leaders of education Briefing session for potential applicants 2013.

From QA to QI: The Kentucky Journey. In the beginning, we were alone and compliance reigned.

The Rubric Partnership The Collaboration Rubric An action research approach to partnership building across community-based child and family networks ACWA.

Administration, Management, and Coordination of Supportive Housing: Guidelines from CSH’s Dimensions of Quality MHSA TA Operations Call September 1, 2010.

An Intro to Professionalizing Procurement & Strategic Sourcing

Risk and Resilience Delivered by Alba

Integration of Care Co- ordination model within GIRFEC in the Scottish Borders Dawn Moss Nurse Consultant Vulnerable Children & Young People.

The Commissioning Toolkit. Aims and Objectives Commissioners to leave with an understanding of; The Commissioning Journey The Commissioning Process Familiarisation.

Area Officer Skills for Care – Surrey

PERFORMANCE FOR ALL The Project & the System. A HE project co-ordinated by University of Bristol, open to HE internationally. Developing the requirements.

People and Culture Informed and Ready, VET Link Executive Director, Lawrence D’Lima.

MEASURE Evaluation M&E and Advocacy Tools in the response to the Emergency Declaration.

Return On Investment Integrated Monitoring and Evaluation Framework.

Comprehensive M&E Systems

Challenge Questions How good is our operational management?

© 2014 Fair Isaac Corporation. Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac.

What People Really Buy Checklist and Useful Information © ROM Consultancy Ltd 2011.

Bracknell Forest Council: Evaluation of the Domestic Abuse Perpetrator Service (DAPS) Liz Phillips.

Creating a service Idea. Creating a service Networking / consultation Identify the need Find funding Create a project plan Business Plan.

Model Bank Testing Accelerators “Ready-to-use” test scenarios to reduce effort, time and money.

Every Contribution Matters The VCS contribution to the Be Healthy ECM outcome.

West Impl 1© The Delos Partnership 2005 Integrated Enterprise Leadership Implementation.

Roberts Tool Company, Inc Strategic Planning Presented at SEA Webex January 10, 2011.

YSS Conference May 2014 Worcestershire Young Carers A Safeguarding Matter?

JOINT STRATEGIC NEEDS ASSESSMENT Rebecca Cohen Policy Specialist, Chief Executive’s.

Rowan Dartington writes off £1m from black hole after FSA fine Private client stock broker Rowan Dartington has been fined £511,000 by the FSA and has.

Hamilton Family Center Human Services and Communities: Hamilton Family Center and Cloud for Good.

8. Record keeping and knowledge management for outcomes measurement Val Keen, Head of Services (North) Martin Brockwell, Link Project Manager Depaul Trust.

Effectiveness Day : Case Load Weighting Friday 29 th November 2013 Where People Matter Most.

Getting Started Conservation Coaches Network New Coach Training.

Audit Advisory Committee Public health transition update 22 January 2013.

Director of Evaluation and Accountability Manager, UW’s Grand Rapids, Michigan Robert McKown, CIRS Director of Evaluation and Accountability Sherri.

Commissioning Self Analysis and Planning Exercise activity sheets.

Public Sector and Commissioning It could be less boring than it sounds…

Understanding Your Information Culture Gillian Oliver Victoria University of Wellington.

EFFECTIVE RESOURCE MOBILISATION MSc Programme on Integrated Drylands Management 2010 – 2011 CAREERI, Lanzhou, China 4-6 October 2010.

THE EUROPEAN SCOUT REGION Craig Turpie Chairman, European Scout Committee.

Governance and Commissioning Natalie White DCSF Consultant

1 Self-directed Support – Older People’s Service Providers EVOC thinkSpace 20 June 2014.

Force Results – August 2012 Sussex Police Employee Survey 2012.

Comprehensive Area Assessment and UoR Calderdale partners 18 th May 2009.

1 Roles and Responsibilities of The Learning Evidence Team at CCRI Presented at CCRI Peggy Maki

Version 10.0  The High Performance Organisation Ltd Creating A Process Based Management System 1 Welcome Creating a Process Based Management.

Integral Health Solutions We make healthcare systems work in harmony.

LIFELONG GUIDANCE SYSTEMS: COMMON EUROPEAN REFERENCE TOOLS ELGPN PEER LEARNING ACTIVITY WP2 Prague April 2008 Dr John McCarthy, Director International.

New England Region Homeless Management Information System PATH Integration Into HMIS Richard Rankin, Data Remedies, LLC Melinda Bussino, Brattleboro Area.

Clerical & Support Staff Introduction to Moving ON Audits & Clinical Indicators.

Government Office for London Managing Allegations 12 th June 2008.

Catholic Charities Performance and Quality Improvement (PQI)

NSW Department of Education & Training Aboriginal Education and Training Policy The Aboriginal Education and Training Policy (2008)

By Karen Hobby, Safeguarding Adult Board Manager and John Slater, Principal Strategic Housing Manager Dated – 11 th August 2015 The Care Act 2014 – Guidance.

Shaping Solihull – Everything We Do, Everyone’s Business Meeting Core Objectives for Information, Advice, Advocacy and Support Services in Solihull Partners'

There are 6 main components to Care Provider’s Committed to Quality Program: Visionary Leadership Mission Statement Customer Satisfaction Employee Satisfaction.

Getting ready to tender Funding Eye Jon Matthews 2012.

Health and Social Care Integration Update Name Role October 2015.

Speech, Language and Communication Therapy Action Plan: Improving Services for Children and Young People (2011/ /13) Mary Emerson AHP Consultant.

1 Library management ‘A clear policy must be formulated defining objectives, priorities and services in relation to the local community needs. The public.

STRENGTH FROM NETWORKING TO HUMAN RESOURCE MANAGEMENT AND WORKING LIFE CO-OPERATION - KAMoon VEVO

A New Approach To Quality Assurance in Herefordshire.

HSC Provide information about health and social care or children and young people’s services EDUC8TIONS LTD.

Social accounting toolkits for Leisure Trusts: the story so far.... Dr Jane Gibbon Newcastle University Business School.

South Eastern Health & Social Care Trust Adult Disability Services.

Exploitation means to use and benefit from something. For Erasmus+ this means maximising the potential of the funded activities, so that the results are.

Healthy Lives, Healthy People A consultation towards developing the East Sussex Health and Wellbeing Strategy

East Lothian 3rd Sector: How GIRFEC –Ready are we?

Presentation transcript:

Knowledge Management and Outcomes Measurement Val Keen Martin Brockwell Depaul Trust

Depaul Trust Everyone should have a place to call home and a stake in their community We believe in the value and potential of people – as individuals and together

History of Client Outcomes at Depaul An organic process! Three trends: From returns to funders towards wider Depaul Trust priorities From project to organisation From practical and tangible to emotional

The Link System Web based software solution ( Designed, built and maintained by Resource Information Services (RIS) Scope: –Used by all Depaul Trust Projects –All relevant project staff/volunteers trained to input data –All relevant project managers trained to produce reports Managed full time at Depaul since Aug 2003 by Link Project Manager

Knowledge Management Processes Business Analysis –Data Entry Policy (Data Entry Procedure) Software Training and Support –Staff Induction –Tailored Software Training –Phone Support –Link User Group Information Management –Ad hoc reporting: Fundraising –Monthly Reporting: Project Managers –Quarterly Reporting: Regional and Senior Managers –Annual Reporting: Trust Wide

Current uses of the Link System Data Input: Project Throughputs Client Demographics Project Outputs Project Outcomes The Link System Supporting People: Quarterly Workbooks Specific Monitoring Demands Client Record Forms CORE Lettings Logs Transitions forms Fundraising and Communication: Annual Report Safe & Sound Reports for funders Future bids and tenders Internal communication Services Management Daily Project Management Communication with local partners Project Review and planning Reporting – accountability Strategic review and planning Corporate Plan Key Performance Indicators for our Strategic Goals

So what about a SupportActionNet approach? Soft outcomes questionnaire designed with young people 4 areas: –How you see yourself –Being ready to identify goals make changes –Communication – personal and with professionals –Relationships

Soft outcomes questionnaire designed with young people For example, in How you see yourself: –I value myself –I believe that others value me –I feel I can cope with things day to day –I never really feel upset or depressed –I feel I am in control of my future So what about a SupportActionNet approach?

Soft outcomes questionnaire designed with young people Young people respond using agree / disagree statements: –No, definitely would not agree –Need to work a bit more on this –Agree – feel I’m pretty much there –Yes definitely agree So what about a SupportActionNet approach?

Underway Piloting in 3 projects though Link –The Grove –London Reconnect –Westbourne House Review of personal planning and support polices, tools and training to incorporate the four soft outcome areas Implementation across Depaul in 2008

Knowledge Management and Outcomes Measurement Key question for discussion: How can your organisation’s client outcome monitoring arrangements be amended or updated to take account of SupportActionNet approaches? (See p23 in your delegate pack for checklist)