ROCKSTAR Medical Office Staff ROCKSTAR MEDICAL OFFICE STAFF.

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Presentation transcript:

ROCKSTAR Medical Office Staff ROCKSTAR MEDICAL OFFICE STAFF

ROCKSTAR Medical Office Staff Challenges:  Healthcare is a difficult environment  Demanding, needy patients

ROCKSTAR Medical Office Staff Challenges:  Demanding, needy doctors  Patients who are sick, scared and overwhelmed

ROCKSTAR Medical Office Staff Do you want your office to be a comfortable place?

Do you want your patients to leave feeling better than when they came in? ROCKSTAR Medical Office Staff

Traffic cops - Front and Back working together - communication is key ROCKSTAR Medical Office Staff

Develop a culture of customer service and excellence ROCKSTAR Medical Office Staff

ROCKSTAR

R R - Respect

BRAINSTORM “R”

ROCKSTAR

O - Outstanding

BRAINSTORM “O”

ROCKSTAR

C C - Courtesy

BRAINSTORM “C”

ROCKSTAR

K- Knowledge

BRAINSTORM “K”

ROCKSTAR

S- S- Superior Experience

BRAINSTORM “S”

ROCKSTAR

T- Teamwork

BRAINSTORM “T”

ROCKSTAR

A- Attitude

BRAINSTORM “A”

ROCKSTAR

R - Responsiveness

BRAINSTORM “R”

ROLE PLAY 1. Front Desk

2. Medical Assistant

3. Front Desk vs. Clinical

Overview 5 Major Points of Contact 1.Front Desk sets the tone for the visit. 2. Medical Assistant is in charge of “patient flow” (Coach and Coordinator).

Overview 5 Major Points of Contact 3.Doctor must communicate directly and efficiently without making the patient feel rushed. 4.Checkout is time sensitive and needs to be efficient.

Overview 5 Major Points of Contact 5. Billing department must be accurate and decisive handling the insurance and payment issues with the patient.

ROCKSTAR Who wants to be a Healthcare ROCKSTAR?