Experience with Liberalisation GTE Conference October 22-23rd 2003, Paris Jan Ingwersen Senior Vice-President DONG Transmission A/S 'Experience with Liberalisation in Denmark'

E&P Board TRADE Distribution & Storage Shared Services Production Unbundling of DONG DONG Transmission A/S DONG A/S TRADE Production Distribution & Storage Shared Services Board

EU’s Gas Directives 1. Directive 1/ / / / / % 28% 33% Market opening in Denmark 100%All (excl. residential cust.) Danish implementation 1/ / %38%100% 1/ ( )(45)(14) 2. Directive number of cust.

Liaison Committee Users Forum Market players Other stakeholders Gas Market 2004

Market model in Denmark - Entry/Exit, one zone Transmission capacity for:  Three Entry-points  One Exit zone  Three Transit points Entry/exit to/from storage is included Transit Exit Entry Transit Exit Entry Transit Exit Entry Exit - zone

How to switch supplier Request for change of supplier (whole month) 1st month 2nd month3rd month Change of supplier Procedure in change of supplier from customer view 1.Customer gather offers from gas suppliers 2.Customer makes agreement with the new supplier 3.New supplier initiates the customer switch based on a signature 4.Change of supplier is effectuated