The Overall Learning Experience Aaron Fisher Pratt & Whitney Customer Training

Introduction Is critical to a successful transfer of knowledge to the student Agenda Training Options Engaging Learners –Techniques & Practice Technology –Learning Systems Instructional Systems Design (ISD) –Adult Learning Theory Quality Systems

Training Options Instructor-Led Training ILT is still our primary business 96% of training conducted is this type Industry preferred training method Allows for hands-on and special technique training High level of interactivity between students and instructor Synchronous Training Live distance learning Effective for short sessions (2-3 hours) –Recurring or follow-up training –Training to address an immediate issue

Training Options On-line Training Self-taught computer-based distance learning Advantages –Availability –Flexibility –Consistency –Accuracy Blended Learning Combination of training types Effective in bringing all students to the same level of understanding prior to ILT Supports both pre and post ILT activities –Pre – Location, identification, etc. –Post – Ready reference utility, refresher tool, etc.

Engaging Learners Techniques SmartBoards Brings classroom to shop area Reinforces theory during practical exercises 3D Animations Enhances comprehension –mimics hands-on experience –allows viewing of internal workings, flows, etc.

Interactivity Engaging Learners Techniques

Engaging Learners Practice Shop Hands-on activities for student learning Shop environment designed for a real world learning experience –Engines mounted to simulate height on wing –Toolboxes, equipment, consumables same as on-the-job

Technology Learning Systems Learning Management System (LMS) Foundation to a world-class learning organization Managing training throughout the value stream –Student self-serve registrations –Training records –Reporting –e-Learning

Technology Learning Systems Learning Analytics Measuring the complete learning experience from the student’s perspective Transactional & Periodic Results Benchmarking & Ranking Learning Levels Comparative Analysis Quality DIVE Triggers Learner Comments Surveys

Bloom’s Taxonomy Instructional Systems Design (ISD) Adult Learning Theory

Kirkpatrick Learning Levels Measuring the complete learning experience from the student’s perspective Achieved through class student evaluations and follow-up (60 days after) evaluations to students and managers Level 1 Did they like it? Level 2 Did they learn it? Level 3 Did they use it? Level 4 What were the results? Needed by managers Provided to managers Instructional Systems Design (ISD) Adult Learning Theory

Did they like it? Did they learn it? Did they use it? What were the results? Industry Benchmark Instructional Systems Design (ISD) Kirkpatrick Example

Quality Systems UTC/P&W quality operating system Achieving Competitive Excellence (ACE) EASA Transport Canada Regulatory Authorities ISO 9001

Quality Systems Continuous Improvement Example Trending Business Process ISO 9000 Instructional Delivery Monitoring key processes to promptly action a negative trend.

Company Vision History Recently celebrated 75 years Facility World-class Next Generation Technology Center Accessibility Training Credits (tuition free) allocated at engine purchase Pre-scheduled class offerings and on-demand Strong supportive culture to product training

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