STAKEHOLDERS – Involving all the players Module 2 of the SWITCH Training kit

Project outline, Management and Organisation Page 2 The SWITCH Training Kit STAKEHOLDERS – Involving all the players

Project outline, Management and Organisation Page 3 Contents Chapter 1 – The need for effective stakeholder involvement Chapter 2 – Stakeholders in urban water management Chapter 3 – Stakeholder involvement and sustainability Chapter 4 – Putting stakeholder involvement into practice Chapter 5 – Involving stakeholders in strategic planning for IUWM STAKEHOLDERS – Involving all the players

Project outline, Management and Organisation Page 4 Chapter 1 – The need for effective stakeholder involvement STAKEHOLDERS – Involving all the players Chapter 1 – The need for effective stakeholder involvement Image: Niklas Klostermann

Project outline, Management and Organisation Page 5 Integration needs collaboration... because it is important to... get a holistic overview of current water uses in the city develop a common vision of water in the city for the future balance interests and needs of users create synergies and bundle resources and capacities STAKEHOLDERS – Involving all the players Chapter 1 – The need for effective stakeholder involvement

Project outline, Management and Organisation Page 6 Shortcomings of current approaches to stakeholder involvement Patchiness Its value is not appreciated Stakeholders as mere listeners Disadvantaged groups excluded One-way relationship with researchers Servicing a political agenda Lack of coordinating capacity STAKEHOLDERS – Involving all the players Chapter 1 – The need for effective stakeholder involvement

Project outline, Management and Organisation Page 7 A more effective approach to stakeholder involvement To reduce: Inefficiency Social inequity Multi-stakeholder involvement: Experts, decision makers and water users Increases awareness, cooperation and ownership Needs to be prepared and managed wisely STAKEHOLDERS – Involving all the players Chapter 1 – The need for effective stakeholder involvement

Project outline, Management and Organisation Page 8 Chapter 2 – Stakeholders in urban water management STAKEHOLDERS – Involving all the players Chapter 2 – Stakeholders in urban water management

Project outline, Management and Organisation Page 9 Stakeholders different spheres of government: regional, national, sub-national, local water utilities and companies farmers businesses community-based organisations universities and research institutions schools media... STAKEHOLDERS – Involving all the players Chapter 2 – Stakeholders in urban water management

Project outline, Management and Organisation Page 10 Water mandates within local governments STAKEHOLDERS – Involving all the players Chapter 2 – Stakeholders in urban water management

Project outline, Management and Organisation Page 11 Chapter 3 – Stakeholder involvement and sustainability STAKEHOLDERS – Involving all the players Chapter 3 – Stakeholder involvement and sustainability Image: Barbara Anton

Project outline, Management and Organisation Page 12 Good governance – UNDP principles 1.Legitimacy and Voice Participation Consensus orientation 2.Direction Strategic vision 3.Performance Responsiveness Effectiveness and efficiency 4.Accountability Accountability Transparency 5.Fairness Equity Rule of law STAKEHOLDERS – Involving all the players Chapter 3 – Stakeholder involvement and sustainability

Project outline, Management and Organisation Page 13 Chapter 4 – Putting stakeholder involvement into practice STAKEHOLDERS – Involving all the players Chapter 4 – Putting stakeholder involvement into practice Image: Tania Fernanda Santos

Project outline, Management and Organisation Page 14 Different levels of involvement Information Consultation Collaboration Empowerment STAKEHOLDERS – Involving all the players Chapter 4 – Putting stakeholder involvement into practice

Project outline, Management and Organisation Page 15 Informal and formal approaches Informal: +Good for thinking outside the box -Lack of formal mandate means decision making is not influenced / Unstable group Formal: + Recognised status / Binding character -Participants act within the mandate of their institutions: less innovation STAKEHOLDERS – Involving all the players Chapter 4 – Putting stakeholder involvement into practice

Project outline, Management and Organisation Page 16 Learning Alliances Image: Kemmis and McTaggart (1988) STAKEHOLDERS – Involving all the players Chapter 4 – Putting stakeholder involvement into practice

Project outline, Management and Organisation Page 17 Social inclusion (1) Fair access to water Basic needs of all water users to be met Disadvantaged groups of society must have their say, too STAKEHOLDERS – Involving all the players Chapter 4 – Putting stakeholder involvement into practice

Project outline, Management and Organisation Page 18 Social inclusion (2) SASI – a Systematic Approach for Social Inclusion STAKEHOLDERS – Involving all the players Chapter 4 – Putting stakeholder involvement into practice

Project outline, Management and Organisation Page 19 Chapter 5 – Involving stakeholders in strategic planning for IUWM STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 20 Stakeholder analysis (1) Stakeholder analysis: Initial brainstorming Stakeholder analysis o Differentiate key, primary and secondary stakeholders o Rank stakeholders according to importance and influence STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 21 Stakeholders analysis (2) STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 22 Institutional mapping Looking behind the scenes of power relationships Understanding the reality – rather than the rules Can lead to politically sensitive results Should be undertaken by researchers or consultants STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 23 Establishing a process for stakeholder involvement - Recommendations Clarify the stakeholder process goals and expectations Maintain transparency regarding roles and interests Focus on the needs of the city as a whole Try to create win-win situations Strive for early tangible results STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 24 Establishing a process for stakeholder involvement - Financing Staff Communication costs Print materials Moderator for meetings Cost for meeting venues, equipment, materials and catering Expert advice and training STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 25 Establishing a process for stakeholder involvement – Focal point for coordination Managing internal collaboration Ensuring coherence with other strategies and policies Linking internal and external stakeholders Development of Terms of Reference Hiring facilitator and moderator Planning and administering budget STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 26 Establishing a process for stakeholder involvement – Getting stakeholders on board Understand different interests/ agendas of stakeholders Speak their language Highlight benefits, provide incentives Create space for those less familiar with participation Aim for ownership through development of common vision STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 27 Working with stakeholders effectively Ensuring early outputs Highlighting success Raising profile of stakeholders engaged STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 28 Working with stakeholders effectively – Moderating meetings STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

Project outline, Management and Organisation Page 29 Assessing, monitoring and evaluating STAKEHOLDERS – Involving all the players Chapter 5 – Involving stakeholders in strategic planning for IUWM

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