CETI Industry Day 2010 – Technology Focus areas Vijay Gopal Chief Technology Officer, Shared Application Nationwide Nationwide Confidential

NATIONWIDE As a leader in the Financial Industry, our mission is to create value for U.S. consumers and businesses by protecting what matters most and helping them build a secure financial future On Your Side SM Nationwide Confidential

INDUSTRY TRENDS Economic Uncertainty and Increased regulations Changing Global Marketplace for IT Changing Consumer Preferences Packaged Solutions for Insurance Componentized Solutions for the business Customizable business components and more efficient ways of managing Business Rules are replacing large monolithic systems in the Insurance Industry The Economic uncertainty has resulted in increased regulations and restrictions are changing how we can use technology and technology services Emerging economies in BRIC countries are changing the dynamics that have influenced the IT marketplace over the past 2 decades Insurance companies now have more choices for buying rather than building and operating product, customer and agency management solutions as well as solutions to critical shared functions. Today’s consumers are increasingly aware of technology capabilities and expect services such as anytime-anywhere access, full- service web capabilities and flexible billing and servicing capabilities at a competitive price Nationwide Confidential I NDUSTRY T RENDS

F OCUS A REAS FOR N ATIONWIDE IT Nationwide Confidential Emerging Workplace Real-time Analytics Adaptable Enterprise Mobile Enterprise Next Generation AD On Demand Infrastructure Our approach and priority is to address these focus areas to move IT from just being an Enabler to an organization that is a differentiator in providing competitive business advantage.

Business Problem we need to solve – Internal only, talking points for previous slide Technology Initiatives 1Real-time Analytics - How do we leverage the wealth of data available in transactional systems within our business units to develop and deliver actionable insights and analytics to our business in a timely manner Business Analytics Mobile Computing Social Computing 2Adaptable Enterprise - How do we improve our ability to respond to evolving business strategies and tactics by architecting and assembling flexible and nimble business processes and services? Enterprise Architecture SOA Cloud Computing 3Mobile Enterprise - How do we adapt our application development environment and infrastructure to address the emerging visualization techniques, access devices and multi- sensory user interfaces? Mobile Computing SOA Application Development Center 4Next Generation AD environment- How do we streamline our application development process and leverage our workforce to develop/assemble/implement our next generation applications? Visualization Tools SOA Cloud Computing Application Development Center 5On Demand Infrastructure - How do we improve the speed of provisioning, decommissioning and metering of infrastructure and infrastructure services across the organization? Cloud Services Virtualization 6Emerging Workplace - How do we create a flexible work environment enabled by IT services that supports current and emerging models of how work gets done in the business and personal environments? Mobile Computing Virtualization Social Computing S OLVING B USINESS P ROBLEMS Nationwide Confidential5