2012 Training Meeting Physical Security

Locksmith Service Confidential

Standard locksmith services including re-keying, safe re-combination, or non-emergent repairs are requested via the portal. Please give hours notice when possible to ensure availability and reduce cost. Confidential

Emergency (same day) Service  Emergencies include: repairs after a break-in, lockouts, re-key after key holder termination, or to secure a store. 1. Call LP during normal business hours weekdays 2. Call Academy’s 24/7 hotline Call POS after hours For any questions, comments, or concerns you may Academy Locksmith management 24/7 at: Confidential

End of Season Only re-key a store after closing: - If it will re-open as a ToyZam store with a new staff - If the lease requires it If a end of season re-key request from the landlord is not in the lease in writing, don’t do it.

Security Alarms

How to order The alarm order form is under the “Forms” tab on the store portal. Only order alarms for your own stores. You must have a store # to order an alarm. Alarms will ship via FedEx ground or 3 day saver Mall stores do not receive alarms.

Alarm Permits Some Municipalities require alarm permits. Please check with your local Police Department. Certain police departments will not respond to alarm calls from systems that are not permitted. Heavy fines can be received in the event of a false alarm with no permit. Be sure to mention the permit is for a temporary business, sometimes permit fees will be pro-rated.

Alarm Codes To add, remove, or change a code, call Loss Prevention. You need to call for your installer alarm code at least 2 hours prior to installing the alarm. Every member of management has their own personal code. Confidential

Installation The DSM must install the alarm. Improper installations lead to malfunctions, false alarms, and broken equipment. GuardMe has been instructed to only active alarms when called by a DSM. The cost of abused alarm systems will be deducted from end of year bonuses. Confidential

Installation You must install the alarm within 6’ of a 110V outlet, which is powered 24/7. Secure the power cord to prevent it from being tripped over. Taping it to the ground is fine. Each Alarm includes one RJ-31X jack. Only use this jack if GuardMe cannot establish a cellular connection with the panel. Confidential

Installation Recap Confidential 120V AC power

Installation Recap Call GuardMe to put the account on test. Wall mount motion sensors, install batteries (if not already installed). Wall mount the alarm panel, connect keypad battery, then plug into power outlet. Arm the system and trip all 4 motion sensors, disarm. Call GuardMe to Activate the system Confidential

Installation Alarms must be installed in the location assigned on their shipping label. Alarms are programmed to request police to the store they are shipped for. If installed elsewhere, the police will go to the wrong location. Confidential

Labeling Each alarm will have a label with the assigned store and account numbers inside the box. Confidential

Alarm System Upon receipt inspect your alarm and document any damage. Call Loss prevention with any issues. Confidential

Alarm System After inspecting your alarm system plug it into 110V AC power as soon as possible. If the alarm is not powered within 5-10 days after GuardMe ships, the cellular account will need to be reset during activation. This step is important to prevent any delays from AT&T during activation!!! Confidential

Contents 1 Alarm Panel 4 motion sensors 1 AC Adaptor 1 RJ31X Jack Instructions Alcohol Prep wipes 1 Spare set of batteries GuardMe Window stickers Confidential

Equipment We have two models of alarm panels. Both function the same. Confidential

Telephone Connection Do NOT use, will not work Confidential

GSM Cellular Alarms All stores will now receive alarm panels with built in GSM cellular communicators. GSM panel account numbers are formatted E40.#### Once motions are installed, simply plug into power and call GuardMe to test in. Confidential

GSM Cellular Alarms The cellular chip is installed next to battery in each alarm panel Confidential

Motion Sensors We have three models of motion sensors. They are all compatible with all 3 alarm panel models. Confidential

New Motion Sensors Hold 3 batteries securely Wall mounting bracket Ship with batteries installed in standby mode. Confidential

New Motion Sensors High efficiency model holds 1 battery securely Back cover removes easily for wall mounting Ships with battery installed in standby mode. Confidential

Standard Motion Sensor Uses two batteries. Mounts directly to wall. Ship with batteries removed. Confidential

Installation The alarm panel must be attached to the wall via screws. Motion sensors should mounted with screws when possible. Adhesive on Motion sensors is to be used only when screws cannot. Use included alcohol wipes to clean surfaces prior to using adhesive. Confidential

Motion Sensor Placement Motion #2: The main entrance Motion #3: The office/safe Motion #4: Sales floor/Cash & Wrap Motion #5: The backroom/back door Confidential

Instructions An install guide is packed in with each alarm For more guidance, see the instructional videos posted at: Username: spirit_DSM Password: spiritdsm Confidential

GuardMe Website Great resource for instructions, FAQ’s, training videos, and live alarm reporting. Confidential

Activation The DSM must call GuardMe to activate the alarm. Call prior to installing the system. You will have 2 hours to complete the installation. Call Ex.6 Hours are 7:30AM – 9PM EST M-F 7:30AM – 5PM EST Saturday You must do this while there are no customers in the store. Once install is complete, arm the alarm, set off all 4 motion sensors, then disarm and call GuardMe to confirm receipt of signals. Confidential

Using the Alarm Confidential

Monitoring Exception Reports will be ed daily. These will notify if your stores were early/late/failed to open or close. You may monitor all of your stores activity online at: Username is the alarm’s account # Password is the 4 digit alarm code Contact LP if you do not receive exception reports starting Monday 9/17. Confidential

Activated Alarm If the alarm sounds, the store will be called, then the first contact on the call list. If no person with an alarm code answers at either number, police will be dispatched. Do not call the alarm company on the store phone, they will call you. A key holder should respond to the store for actual alarms, but not enter the area until police are present. Confidential

False Alarms False alarms are expensive and frustrating for Police Prevention: – Install motion sensors securely so they will not fall from the wall. (use screws when possible) – Ensure all key-holders know their codes, and understand how to operate the alarm. – Do not hang any decorations directly in front of motion sensors. Confidential

Wireless Repeaters Used for extremely large stores. Please return if found. Confidential

Tech Support If you have a problem that is not addressed by the instructions, call the GuardMe Spirit hotline and dial Ex. 6 There will be representatives available for troubleshooting 24/7 Call may be answered by a recording of basic troubleshooting tips. Please hold in queue for a live person. Confidential

Problems? If all else fails, This address will notify Spirit and GuardMe Senior Management of any problems that could not be resolved by tech support, customer service issues, or any concerns you may have. Confidential

End of Season Please pack alarms in the original package they were sent in. Be sure to protect motion sensors. A prepaid FedEx return shipping label is included with each alarm. Use this to return the alarms to GuardMe Security. PLEASE DO NOT put alarms in Packrat containers. Confidential

Deductions will be made from end of season bonuses for abused alarms. Confidential