The Role of HCI In IS Curriculum Ping Zhang School of Information Studies Syracuse University AMCIS’03 Panel

8/4/2003AMCIS'03 Panel2 Thinking Logic to Answer the 6 Qs n What is HCI? n What is IS? u “Integrated and cooperating set of software directed information technologies supporting organizational goals” (Rick Watson, 8/4/03) n What is the relationship between HCI and IS? n What are specific areas for teaching HCI? n What are the needs for integration in IS? n What are the connections to other IS courses?

8/4/2003AMCIS'03 Panel3 Cognition Level Cognitive style Perception, Attention Memory, Knowledge Mental models Learning, Error Info-seeking behavior Productivity Performance Emotion Level Affectivity Intrinsic motivation Extrinsic motivation Fear, anxiety Excited/bored Happy/sad Satisfaction Flow/engagement Physical/Motor Motor control Ergonomics Demographics Gender, age, culture Comp. experience Education Human Basic Tech Input, Output Interaction styles End-user computing Org computing Advanced Tech Info visualization Perceptual interface Embodied interface Speech technology Personalization interface Affective computing Technology Design Usability An Overview of Broad HCI Task/Job Task goals Task characteristics Task/Job Task goals Task characteristics Org Context Org. goals Org. culture & norm Policy Ethics Management support Org Context Org. goals Org. culture & norm Policy Ethics Management support Social Context National culture & norm Universal accessibility Policy Ethics Social Context National culture & norm Universal accessibility Policy Ethics Use Impact

8/4/2003AMCIS'03 Panel4 Q4. Integrating HCI into Existing MIS Courses n Possible courses: u Systems Analysis & Design u Database Design and Data Management u Some textbooks of SA&D and DB have a chapter or two n Limits u Only a small part on usability consideration (SA&D) or interface designs (DB) u Hardly cover fundamentals and essentials of HCI, such as human characteristics, interaction styles, reasons and justifications for the design principles and guidelines u Don’t provide a holistic view of human-centered approach

8/4/2003AMCIS'03 Panel5 HCI in IS Curriculum n Not just one chapter in some IS textbooks n Not just one class meeting in some IS courses n Not just one course in IS curriculum n Should be a concentration: a set of courses u Each to support the core HCI theme u Together to support the entire IS curriculum u To convey the true human-centered IT development and use

8/4/2003AMCIS'03 Panel6 Q3. Number & Levels of HCI courses n Should depend on the concentration n Possible courses: u Ergonomics of computing (UG, G) u Design and implementation of user interfaces using building tools/languages (hands-on, UG, G) u Multimedia design and production (hands-on, UG, G) u Foundations on general human behaviors/characteristics and implications to IT development and use in contexts (conceptual & theoretical, UG, G, PhD) u Concepts, methods and practice of usability and use/impact evaluation (analytical, hands-on, UG, G, PhD) u Integrated A&D course with SA&D, DB: emphasizing design real systems for user’s positive reaction, acceptance, and commitment (analytical, conceptual, theoretical, hands-on, UG, G, PhD)

8/4/2003AMCIS'03 Panel7 Q6. Business-Oriented HCI Courses n Differ from one in an engineering, computer science, library science or psychology department? u No: all may examine human needs to some extend, all may cover technologies to some extend u Yes: F B-oriented needs to put issues into contexts, rather than too general or too narrow; F B-oriented may need to cover not only technical but also behavioral – differences in emphases and coverage; F B-oriented may need to address “So What?” question.

8/4/2003AMCIS'03 Panel8 Q1. HCI Fit in Today's Model Curricula for IS: Master Level n MSIS 2000: Career tracks u Decision Making track F Human-Computer Interaction u Human Factors track F Ergonomics of Computing F Interface Design F Usability Analysis and Testing F Multimedia Design and Production n Suggestions: u Re-evaluate the essential changes in IS emphasis (e.g. non-org computing, outsourcing, globalization, consumer support, e-commerce, human empowerment, task varieties) and lead to the higher order definition of IS and its scope u Re-evaluate the courses (knowledge, skills) in the current career tracks in DM and HF to support and enhance the new MIS emphasis u Incorporate necessary HCI courses in a coherent way (e.g. add an integrated course for human-centered system development and evaluation methodology as a capstone course)

8/4/2003AMCIS'03 Panel9 Several Human-Computer Interaction Concentration courses Q1. HCI at BS Level  IS 2002: Current body of knowledge  Suggest:  Same as MSIS  Specifically