Not for Profit Business Association

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Presentation transcript:

Not for Profit Business Association

Brendan Lennon Regional Manager DeafHear.ie brendan.lennon@deafhear.ie Developing a Performance Management System in a Not for Profit Organisation Brendan Lennon Regional Manager DeafHear.ie brendan.lennon@deafhear.ie

Brief Project Outline Develop a Performance Management System PM is concerned with: Management of workforce Organisational performance Strategy, Mission & Goals Process, with formal & informal aspects

PMS definition “Performance management is a strategic and integrated approach to delivering sustained success to organisations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron, 1998:7).

Identification of Need DeafHear.ie… Major growth in late 1990’s Need to develop systems & structures Management & supervision structure Performance appraisal

Processes Used Consultation: Strategic review Training & development Management team & Board Employee climate survey One-to-one interviews Staff Representative Forum Strategic review Training & development Rewards system Rebranding

Impact/Outcomes Greater clarity on Mission & Goals Improved organisational structures for workforce support and management More cohesive planning processes Improved feedback processes Increased motivation & innovation

Measurements and Continuous Improvement Processes Management Team & Strategic Plan Operational team planning & reviews Individual supervision and informal appraisal Annual Training Event

Key Learning Points for the Organisation Clarity on Mission & Goals Communication with stakeholders Formal feedback processes Matching competencies to responsibilities & tasks Evolving operational processes to match business and culture of organisation

Learning transferred / use for NFPBA member organisations Clarity on Mission & Goals PM is an ongoing process Operational processes must match the business & culture of the organisation Engage all of the workforce Consultation & communication

Thank You