EMILY LANE PROFESSIONALISM
WHAT IS PROFESSIONALISM? According to Merriam-Webster, professionalism is: “the conduct, aims, or qualities that characterize or mark a profesion or a professional person.”
ASPECTS OF PROFESSIONALS Specialized Knowledge Competency Honesty and Integrity Accountability Self-Regulation Image
SPECIALIZED KNOWLEDGE A deep personal commitment to develop and improve skills in their field Degrees and certifications Professionals have worked to master knowledge needed in their field and keep that knowledge current
COMPETENCY Get the job done Keep promises Don’t make excuses, focus on finding solutions
HONESTY AND INTEGRITY Can be trusted implicitly Never compromise values, will do the right thing even when it means more work Humility: admit their own mistakes Willing to learn from others
ACCOUNTABILITY Hold themselves accountable for their thoughts, words, and actions Admit mistakes
SELF-REGULATION Stay professional under pressure Keeping calm when clients or other employees are not Respect people around them High Emotional Intelligence
IMAGE Look professional Well dressed Good personal hygiene Exude an air of confidence
HOW TO EXHIBIT PROFESSIONALISM Build expertise Develop emotional intelligence Honor your commitments Be polite Have the tools you need