Emotional Intelligence Digg beneath the surface
Content What is EQ What is emotion/feeling? Case study Emotional expressions Case study Emotional hygene
TEST
Answers Which words aren’t an emotion? Three main components of an emotion? Are there good and bad emotions? What is their function? Which part of the brain was developed earlier? What is EQ? Is EQ inherited or developed? Is there a peak in EQ? Is there a correlation between EQ and IQ?
Emotions Physical reaction Has psychological impact Informs us whether our needs are fulfilled Positive emotions emerge when our needs are met Negative emotions emerge when we don’t get what we need
EMOTION: 3 main components Conscious experience Physical reaction External expression
Emotional intelligence The capacity to recognize, appreciate, understand and infulence our own emotions and the emotions of others.
CASE STUDY
PARTICIPANT Ballet dancer
PARTICIPANT Surgenon
PARTICIPANT Dance partner
PARTICIPANT Father/Mother
PARTICIPANT Police officer
WARNING! EMOTIONS ARE A DELICATE MATTER!
CASE STUDY
IVAN You are assigned to team with a new collegue named Ivan. He is kind but very unprofessional. Every day he comes at least 30 minutes late for team meatings. Because of that the work process slows down and everyone has to work overtime. You decide it is time to talk about his habbit of being late.
IVAN Organizational – not personal! Uncertainity! He is a collegue after all!
Light Sadness
Disgust
Light Sadness
Light Joy
Light Anger/ Desiciveness
Light Fear
Disgust
Sadness
Conceiled Anger
Fear or Surprise
Controlled Anger, having difficulty concetrating
Fear
Controlled Anger
Contempt
Main points Experience your emotions! Respect emotions of others! Encourage genuine emotional expression and sharing!
Recognition Acceptance Awareness Recognition Respect Awareness I feel I share/expr ess I experience I sense I empathize I’m compassion ate
Useful resources D.Goldman – Emotional intelligence M.Goldsmith – Non-violent communication Paul Eckman – Emotions revealed