Communication during fieldwork The Health Survey for England.

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Presentation transcript:

Communication during fieldwork The Health Survey for England

Internal communication

Health Survey for England Team Research Interviewers Nurses Team leaders OperationsProgramming OfficeIn field

Health Survey for England Geography HSE field work areas 0-9 Research in London Operations in Brentwood

Communicating internally (1) Research convey messages about: Survey structure and content Response targets Progress of data and any associated problems Research Operations Programming

Communicating internally (2) Operations convey messages about: Allocation of work Fieldwork progress and deadlines Stationery & equipment needs Training and briefing requirements Research Operations Team leaders

Communicating internally (3) Team leaders convey messages about: Allocation of work within areas Progress of work and QC Fieldwork problems and possible solutions Also, supervision role Interviewers Nurses Team leaders Operations

Communicating internally (4) Interviewers and nurses convey messages about: Any concerns or queries they have How they’re getting on with their work Any household specific issues Interviewers Nurses Area team leaders

360 o communication tools Board meetings FAS updates Quarterly newsletter Area mangers conference and area meetings Face-to-face briefings Suggestion sheet Interviewer/nurse accompaniment

What we have learnt… Regular and constant Formal and informal Face-to-face and remote

External communication

Communicating externally (1) Informing client and sponsors about the HSE Monthly progress meetings Monthly progress reports Quarterly steering group for stakeholders

Communicating externally (2) Informing local organisations about the HSE PCTs and constabularies receive: Quarterly information pack Copies of report summary booklets GPs also receive information with result letters

Communicating externally (3) Informing the public about the HSE NatCen website IC website DH website (prior to 1994) Survey leaflet Stage 1 and stage 2 leaflets Report publication and associated media coverage

Communicating externally (4) Informing professionals about the HSE Circulation of report summary booklets Report launch seminars Archive User group meetings DH workshops Poster presentations Journal articles

What we have learnt… Appetite for information Any impact and dissemination effort worthwhile Added value

Thank you