Developing Leader for Change & Innovation in Tourism 28 th June 2010

Review of Session 1 Thinking about Malta and its future in tourism To what extent are we “fit for purpose”?

1.Scan the horizon and beyond (PEEST) 2. Paint scenarios of your future 3. S.W.O.T. Analysis of Malta and its fitness for these scenarios Strengths Opportunities Weakness Threats

Ouch

5 Creativity and Innovation: their importance to Hospitality and Tourism Businesses

6  Definitions of creativity and innovation  How ideas arise  Importance of creative thinking in business  Paradigm shifts  Characteristics of creative thinking  Acquiring creative skills  Applying creative skills – the road to innovation

DEFINITIONS OF CREATIVITY (1) Creativity is an ability to come up with new and different solutions to identified problems. It involves breaking down and restructuring our thinking about a problem in order to gain new insights into its nature. Defining creativity is complicated because the concept has many dimensions.

DEFINITIONS OF CREATIVITY (2) ‘Being creative is seeing the same thing as everyone else, but thinking of something different’ Charles Cave aveman

What do we mean by creativity and innovation in tourism? to

What have YOU done that is creative/ innovative in your business? How has Malta responded in terms of creativity and innovation?

INVENTION AND CREATIVITY Invention is an act of creativity that results in a device, process or technique that is novel enough to produce a significant change in the application of technology.

HOW IDEAS ARISE Generating ideas is not a chance process. Ideas appear to arise when people are actually looking for them in response to a concern, issue or problem It happens to people who are - Curious or inquiring. - Engaged in a search for opportunities, possibilities, answers or inventions.

IMPORTANCE OF CREATIVE THINKING Logical thinking is a series of steps that extend what we know already, rather than being truly new. The need for creative thinking arises from the inadequacies of logical thinking. It is a method for producing insights that might not be obtained through conventional or traditional methods of logical thinking.

Creative thinking in Hospitality and Tourism An increasing number of problems have few or no precedents Fewer tried and tested ways of approaching them Creativity is a vital asset for leadership Business problems are usually open-ended They require planning, organizing, leading, controlling

PARADIGM SHIFTS The need for creative thinking often becomes paramount when a paradigm shift occurs or is likely to occur. A paradigm is a set of rules and regulations that guide our actions when solving problems. Transport – train, airplane, spaceship

CHARACTERISTICS OF CREATIVE THINKING Intelligence measures do not explain creativity. Creative thinkers form novel combinations. Making juxtapositions between dissimilar subjects. Thinking productively rather than reproductively.

PEOPLE WHO EXHIBIT CREATIVE BEHAVIOUR (1) Challenge the status quo Confront assumptions Exhibit curiosity Like to investigate new possibilities Take the initiative Are highly imaginative Are future oriented Are risk takers and not risk averse

PEOPLE WHO EXHIBIT CREATIVE BEHAVIOUR (2) Tend to think visually See possibilities Are not afraid to take risks Are prepared to make mistakes Are adaptable to different environments Are adaptable to changing circumstances See relationships between seemingly disconnected elements

PEOPLE WHO EXHIBIT CREATIVE BEHAVIOUR (3) Distil unusual ideas down to their underlying principles Synthesise diverse elements Are able to spot underlying patterns in events Are able to cope with paradoxes Look beyond the first ‘right idea’

ACQUIRING CREATIVE SKILLS Fluency - ability to produce many ideas Flexibility - ability to produce a varied mix of ideas Elaboration - ability to add detail, depth, mixtures of viewpoints or perspectives Originality - uniqueness, novelty, newness Risk-taking and encouragement of managed risk-taking

From Creativity to Innovation  Ideas to reality?  Individual to collective?

“The challenges we're facing in Malta are no different from the ones in all other tourist destinations”. TRUE/ FALSE

The role of creativity and innovation in creating future differentiation for Malta……  Going beyond national dress  Combining creativity and innovation at the level of the business and the destination

Snowballing creativity  Think about either your business or tourism in Malta in general  Think of ONE creative/innovative change that could “make a difference”, micro or macro – no boundaries to your thinking!!  In groups of 5, share your creative ideas with your colleagues  Reach a consensus as to which one is the “stand out” – what would be required to make it happen??  We’ll share these with the whole group

Thank You! Discussion.