We are looking for new talents! Are you ready to work in a fast paced environment, with opportunity for career progression? Do you want to be part of a multicultural team, with colleagues from all around the world? Do you want to utilize and improve your foreign language skills further? Are you ready to take up challenges and give prompt solutions for customers with their requests? Do you want to get exposed to the travel industry and gain experience in this field?

Who are we, Agoda.com? Agoda.com is one of the world`s leading online hotel booking platforms. We work with hundreds of thousands of hotels worldwide to offer discounted hotel rates to customers. Agoda site is multi-lingual and currently available in 38 languages, with more in development. Agoda employs more than 1,300 travel professionals of all nationalities based across 35 offices. Check our website.website

What does Customer Support do? answer customer or hotel partner calls & s professionally in English & in Foreign languages investigate, make decisions and take action on inbound contacts handle and resolve customer requests based on the customer delight principles provide customers with product and service information identify and escalate priority issues to the relevant parties based on set procedures follow up open cases till resolution is achieved whenever necessary

How we work? Shift based work schedule – weekly rotation (provided 2 months in advance) AM week ~ 06:00 – 14:30 CET PM week ~ 14:30 – 23:00 CET Cover week ~ 9:00 – 17:30 CET Work on Public Holidays when scheduled Adherence to breaks and other schedules –0,5 hr meal break –1 hr personal break in slots (divided to 6x 10 minutes) You are trained and supported to reach your performance targets Your work is monitored and you receive feedback continuously

How to apply? Please check our website “careers” section, or click on the link below: