Integrated Risk Management 30 – Month Status Report Christian DeVoll, Risk Management Specialist June 2012

IRM Benchmark Policy Reduce Member losses Loss rate comparison for fixed route: (est. 2008, amended May 2012) - On board injuries, pedestrian events, and collisions Member Satisfaction Survey (omitted on 5/26/2012)

Assessment Criteria Quantitative Return on investment Loss Rates (fixed route liability only) Qualitative Deliverables On Site Services

Quantitative Benchmarking Benchmarking period: July 1, 2007 – June 30, 2009 July 1, 2009 – June 30, 2011 Review is as of May 30, 2012 Final review will as of May 30, 2013 Loss rates Losses x 1000 Miles

Qualitative Deliverables (last report out) Individual Risk Assessments Workers Compensation Review Safety Committees and Preventability Guidelines Best Practices Hiring Reduction in Force Serious Loss Analysis Reviews

Qualitative Deliverables ( current) Worker’s Compensation Review - Offered to all members - 7 elected to participate Best Practices - Rural Boarding & Alighting - Transit Operations: Rules of Conduct and Transit Exclusion - Digital Recording System on Street Vehicles Operator Development Course

Qualitative Deliverables Training/Resources Reasonable Suspicion Drug & Alcohol Training for Supervisors Bus Operator Training – Pacific Transit Network Security Reviews – ITS Architecture Emergency Management Drills – Whatcom, Skagit, Grant, Valley

Qualitative Deliverables CNG Audit – Valley Transit ADA Reviews of Train Stations – Skagit Station and Centennial Station Serious Loss Case Review - Videos Pull the Maxi Rock n’ Roll On Board Injuries

IRM Costs 2007 Board approved $1.3 million for IRM Program 2008 spent $500,000 on Select Inc. Wages and Benefits and Travel Expenses $341,300 (March 2009 – May 2012) Cost of IRM to date $841,300 (2007 – May 2012)

Challenges of the Program System wide communication Intent of the program Time management Over 109 site location visits in 2 year period Best Practice Policy Adoption of Loss Prevention Policy Revising best practice policy document and complete system wide review

Loss Rate Comparison average (Control Period) * average (Comparable Period) Member’s average – above or below? *Loss data as of 5/31/ – Pool Avg (control)26.41 (comparable) Large Medium Small

Loss Rate Comparison

Large Sized Agencies

Medium Sized Agencies

Small Sized Agencies

Event Loss Rate Capped at $10,000 as of May 31, 2012 Event Type (Base Period) (Review Period) Pedestrian Events$92,684$62,615 On Board Injury Events$428,224$454,926 Collision Events$2,074,370$1,527,497 Total$2,453,735$2,045,039 Current IRM Savings $408,696 + Indirect Program Savings (Workers Comp, Training, Risk Services, Networking, etc.)

Indirect Benefits IRM CostMember Benefit Operator Development $9,000 to purchase for each Course - $35,000 member x 25 = $225,000 Workers Comp Consultation7 members x $10,000 = $30,000 $70,000 ( Grays Harbor, BFT, Clallam, Pierce, Spokane, C-Tran) Training Video Vignettes (3) $750 for (3) videos x 25 members $30,000= $56,250 Reasonable Suspicion $1,500 per class = $7,500 Training - (in house) Pullman, Grays Harbor, C-Tran, Intercity, Link

Indirect Benefits IRM CostMember Benefit Risk Management Assessments$800 each x 25 members + (in house)follow up visits = $20,000+ Emergency ManagementMarket price for 4 members Drills - $27,500 $40,000 ITS Architecture (NetworkMarket price for 25 members Security Reviews) = $3,650$150 x 38hrs x 10 = $57,000 ADA Reviews of Train StationsMarket price = $10,000 $2,500 Total IRM Costs - $122,500Market Costs - $485,750

Cost Savings (March 2007 – May 2012 ) Current: Approved Amount $1.3 million Select Inc. - $500,000 Wages, Benefits - $341,300 Balance $458,700 Indirect: Unrealized Member Benefit $485,750 IRM Budget Expenses $122,500 Balance $363,250 Direct: Loss Rate Adjustment $408,696 From this date forward, the IRM Project will produce a ROI in excess of the Boards’ approved funding.

Future Recommendations for IRM Incorporating IRM into existing loss prevention program at WSTIP for 2014 budget Focus on Serious Loss Analysis to identify high exposure incidents to reduce risk to the pool To explore technical innovations that will create awareness to reduce risk Web portal training: On board passenger injuries, Supervisor interviewing techniques

Recommendations cont’d On going supervisor training in Risk Management best practices with a possible certificate program Assist awareness and communication to individual member's safety committees Identify and address individual member’s expectations