Exchange 2007 Mobility Johann Kruse National Technology Specialist Unified Communications Group

Mobility in Exchange 2003 SP2 Exchange 2007 Mobility Overview Enhancements Calendaring Enhancements Mobile Document Access Rounding Out the Outlook Experience Manageability Agenda

Exchange 2003 SP2

New Direct Push Technology keeps your Outlook Mobile up-to-dateNew Direct Push Technology keeps your Outlook Mobile up-to-date Task syncTask sync Over-the-air lookup in the Global Address List (GAL)Over-the-air lookup in the Global Address List (GAL) Helps to better protect devices Remotely manage and enforce corporate IT policies over-the-air Automatic wipe of data when password is entered incorrectly X number of times Remote reset of on- device data Certificate-based Authentication support Enables more cost-effective mobile messaging Enhances the Outlook Mobile experience Utilise existing Exchange investments to reduce need for additional third party server product and license fees Easy-to-manage and easy-to-scale mobile messaging solution GZIP data compression Exchange 2003 SP2

Best Mobile Messaging Solution More cost-effective and scalable solution Utilise existing IT investments No additional server or client licenses No additional complexity or points of failure No additional subscriptions or fees Easily managed and highly scalable solution Choice of Direct Push, timed sync, or manual sync Full support for SP2 enhancements in Messaging and Security Feature Pack for Windows Mobile 5.0 (MSFP) ActiveSync licensees Sony Ericsson, Motorola, Nokia, DataViz, Palm, Symbian

Seamless solution Works for all PIM data: Inbox, Calendar, Contacts and Tasks Requires only a standard Web-enabled data plan No additional software/server installation Uses standard data connection, connects to Exchange Server via HTTPS Requirements Enabled by default on server An “SP2-ready” device (Windows Mobile or licensee) has Direct Push enabled by default Direct Push Technology

Highlights Device syncs as soon as mail arrives on the server No reliance on SMS for notifications Mobile networks allow HTTP request to remain open without battery drain/data cost No need for a store and forward service 3. Exchange notifies device of changes to the mailbox 1. Device maintains an open HTTP request with the server 2. Exchange holds the request open for delivery of notifications and mailbox changes 4. Device requests changes from the server and maintains up-to-date state Windows Mobile Device with MSFP or Licensee Device Server running Exchange 2003 SP2

Exchange 2007 Mobility

Better on the go More complete Outlook experience Access to the information you need Improved Manageability Self-service model reduces helpdesk burden More comprehensive policy support Note: Many features require device updates as well. Windows Mobile and ActiveSync licensees have access to all features mentioned. However, product roadmaps are not yet available. Exchange 2007 Mobility Overview

Most activity on the device is triaging No time wasted in triaging again back in Outlook/OWA Enhancements Quick flag support

Support for HTML message bodies Preserves emphasis/tables/etc for easier reading Reply won’t disrupt formatting in a thread for everyone else Support for Rights Management Support for UM “Fetch” approach for long messages Enhancements Improved Experience

Ability to search items on the device and the server Exchange 2007 supports searching all item types: contacts, tasks, mail, etc. Many licensee devices incorporating enable search Search can be scoped to a folder/tree Number of items returned can be constrained and/or paged through Convenient access to your entire mailbox from any device! Access to the entirety of your Exchange data, with only a limited amount stored on the device. Enhancements Search

Forward / Reply / Reply All from appointments Attendee status Ability to set Out of Office message from the device Improved conflict resolution All calendar logic resides on the server Calendaring Enhancements Handling Meeting Requests Do everything you can in Outlook when handling meeting requests from a mobile.

Problem: Can’t access links to documents and sites/shares in from mobile devices  lower productivity Solution: Click on link in and get document – behaves like an attachment Works with both SharePoint sites and UNC shares Also can browse SharePoint sites via link Mobile Document Access Access to SharePoint and UNC content

Self service model Over the air, self-provisioning Users can do remote wipe from OWA without calling helpdesk IT Pros don’t become a bottleneck Provide greater control to the admin More granular security policies and access control Easy to maintain Greater manageability and support options Manageability

More granular access control By device ID – allows only enterprise provisioned devices By user agent – allows only enterprise recommended models Per user policies New policies Allow/disallow attachments Allow administrators to specify default EAS client settings PIN Expiration Manageability Policies and Access Controls

Track and manage device partnerships Track device change history See devices connected to Exchange Identify and troubleshoot problems seen by devices Reset users’ PIN over the air Users can wipe their own device from OWA Make it easier for IT Pros to manage devices – so that they can be rolled out to everyone in the enterprise. Manageability Device Management

Improved protocol logging to aid troubleshooting MOM support Alerts/Rules – to alert IT Pros when something is wrong Diagnostic Tasks/Probes – to ensure everything is working Summary reports about device sync usage Integrated setup/admin to reduce administrative costs Manageability Server Management

Microsoft committed to bringing benefits of mobile messaging to a wider audience Improved mobile user experience Self service model reduces support costs Better management of the mobile messaging system Conclusion