BP Centro Objectives and Policies Emily Abraham-Linesch (CEO) Nik Ily Diyana (COO) Tengku Nuratiqah (CHRO)

Agenda Company Overview Mission Statement Values and Ethics Economic Goals Governments Long Term Organizational Objectives Short Term Organizational Goals Attitude Toward Change Policies

Company overview Experienced great growth in the US and globally Delivers services and products such as: Gasoline, oil and services Food products and services Grocery products General merchandise and service establishments Entertainment Does not own companies, but leases facilities Builds relationship on a long-term basis Petroleum and auto-related products must be purchased from BP

Mission Statement We are commited to our customers in terms of providing them with high quality products and services 24 hours a day, 7 days a week, 365 days a year. We are involved in the real estate business and it is our goal to develop a concept of shopping complex through Europe.

Values and Ethics Respect for Human Rights, Protection of the natural environment, Fairness and honesty in human relationships, High quality standards, Customer and employee satisfaction, Develop a strong brand image.

Main Economic Goals Serve the emerging markets Penetrate into the European market Create brand awareness Gain market share

Governments Ensure good relationship  local  national Fulfill  work legislation  legal requirement Political environment  fair  direct

Long Term Organizational Objectives Promote BP Centro corporate culture In 5 years time BP – regional center of excellence Training centers in Finland Future managers

Short Term Organizational Goals (1) Develop concept of world wide Act local Official language * English Fight discrimination Build a strong corporate culture Build relationship Efficient communication Collaboration with franchisees

Short Term Organizational Goals (2) Encourage communication among district managers team Customer service 24/7 365 days

Attitude Toward Change To set up the company’s reputation, need for some stability and landmarks, Be on the edge of change in terms of quality management, Adopt a proactive attitude toward change on a long term view.

Policies (1): Accountability To Stakeholders Relationship management coordinating with stakeholders to avoid prejudicial activities to environment and the community Impact assessment to evaluate the consequences of business activities on people (proactive approach)

Policies (2): Relationships With Employees Employee empowerment Reward excellence through bonuses or share options Always get the best person for the job, from within if possible Make sure individual goals match corporate goals Provide possibilities to balance work life and family life

Policies (3): Internal Structure Favor constant tapping of upcoming technology to: minimize labor cost develop a HRIS to enhance communication and improve efficiency of information sharing Build a team-oriented organization and participative environment Outsourcing when feasible

Policies (4): Monitoring, Controlling Measure results regularly against set goals and re-evaluate goals if necessary Regular benchmarking for continuous improvement Encourage structured feedbacks Organize internal auditing

Conclusion Emphasize on corporate culture Build excellence using edge-cutting technology and state-of-the-art HRM methods Adapt to the needs and environment