SUSAN GIBBONS UNIVERSITY LIBRARIAN YALE UNIVERSITY Inspiring Change: Studying Users to Improve Academic Libraries.

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Presentation transcript:

SUSAN GIBBONS UNIVERSITY LIBRARIAN YALE UNIVERSITY Inspiring Change: Studying Users to Improve Academic Libraries

University of Rochester Anthropologist in the Library Work-Practice Methodology  Xerox PARC (David Lindahl)  IMLS grant (Nancy Fried Foster) : Faculty work practices (institutional repositories) : Undergraduate students (research & writing papers) : Graduate students (dissertations) : How people search (eXtensible Catalog) : Science library buildings in digital age : Undergraduate students

Anthropologist in the Library Goals  Real vs. Perceived User Needs  How can we improve our services, digital presence and physical facilities?  Adapt to the changing needs of our users QuestionMethods Data Gathering FindingsChange

3 Examples Undergraduates  Paper research and writing Graduate students  Dissertation process Life of a student  Schedules & technology

Black Box Question Improve library support of undergraduates  What makes an “A” paper?  What happens between assignment of research paper and completed paper?

Methods Retrospective Interviews  Volunteer students  “Shadowed” throughout semester  Interviews

Freshmen Orientation flickr.com/photos/tompagenet/ /

Writing & Research Not a linear process Student can’t always recognize where their problem is ResearchWritePolish Paper ToolsResearchWriting

Subject Librarians? Limited knowledge of role of subject librarian

3 Examples Undergraduates  Paper research and writing Graduate students  Dissertation process Life of a student  Schedules & technology

Dissertation Question Improve library support of graduate students  What are the barriers to successful dissertation completion?

Methods InSitu Interviews  Show us where and how you work

No Common Experience Emulating their faculty  Disciplinary differences

Significant Disciplinary Differences Sciences = team member; collaboration; grant-focused Humanities = lone scholar; isolation; informal support groups Social sciences = article driven; prior publications “glued” together

Methods Design charettes  Draw in detail your ideal library space

Design Workshop Ideal library space for graduate students  No undergraduate students  Solitary, but with others  Variety of seating/tasks  Lots of outlets, good lighting

Selections of Furniture “Mature” but not “corporate” or “doctor’s waiting room” Interior designer developed  Color boards  Carpet designs  Sample furniture Invite graduate students to comment and “vote”

Messinger Graduate Student Study North & South

Timing is Everything Desire tool to help with citations  RefWorks and EndNote “Right now I am just too busy to do the extra effort to get used to a new system.” “I’ve never used EndNote or anything like that. Been tempted to learn it but I don’t know, just haven’t had a good opportunity.”

3 Examples Undergraduates  Paper research and writing Graduate students  Dissertation process Life of a student  Schedules & technology

A place in the library where you feel lost

Picture of your room, showing your computer

What do you always carry with you?

New Understandings Barriers to entry need to be lowered Blending of academic & social Importance of physical spaces  Symbolic  Neutral Tolerance of change Embrace experimentation

More information Studying Students: The Undergraduate Research Project at the University of Rochester, published by ACRL, 2008 Available as FREE PDF download, Repository of article, papers and presentations by the River Campus Libraries Scholarly Practice, Participatory Design and the eXtensible Catalog, published by ACRL, 2011