The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future of Messaging The Power in Empowered Communications

uReach Technologies ProprietaryPage 2 About uReach Technologies Provider of empowered communications to service providers –Outsourced –License Current customers –Verizon –Cingular Wireless –GiantBear Operate Showcase Site as “laboratory” to help service providers to better understand

The Power in Empowered Communications uReach Technologies ProprietaryPage 3 Evolution of messaging , voic , fax, IM, SMS systems developed at different times Developed by disparate manufacturers for a specific network (PSTN, IP, etc.) Designed around the technology, not the user

The Power in Empowered Communications uReach Technologies ProprietaryPage 4 What are the problems? Disparate accounts – silos of information –Each with own login, passwords –Different access methods Difficult to use –Difficult to administer –Systems aren’t intuitive –Different systems work differently –Need to remember multiple “addresses” Lack of interoperability

The Power in Empowered Communications uReach Technologies ProprietaryPage 5 Communications technology today is about devices and addresses – not about reaching people

The Power in Empowered Communications uReach Technologies ProprietaryPage 6 Compelling services Services with the highest take don’t have substitutes –Call waiting –Caller ID Take advantage of the “always on”, ubiquitous nature of the network to deliver compelling services uReach believes that with the right bundle of services, UC penetration can greatly exceed VM penetration

The Power in Empowered Communications uReach Technologies ProprietaryPage 7 TAD vs VM Advantage TAD One-time fee Easier to use (locally) –Message counter –Navigation buttons Call screening Advantage VM Takes messages while on the phone Easier to use (remote) Reliable –No need to worry about power loss 5 yr cost: $20-$40 5 yr cost: $300-$500

The Power in Empowered Communications uReach Technologies ProprietaryPage 8 Keys to success Unique features –Alerts –Return call –Mailbox management Ubiquitous access –Web, phone, WAP, Palm, etc. Integration of applications Ease-of-use –Voice access Empowers users –“Communicate on your terms”

The Power in Empowered Communications uReach Technologies ProprietaryPage 9 Communications technology should be about empowering people with the tools and information they need to communicate efficiently

The Power in Empowered Communications uReach Technologies ProprietaryPage 10 Empowered communications Intelligent Integrated Flexible Simple Accessible

The Power in Empowered Communications uReach Technologies ProprietaryPage 11 Example 1: MWI Basic: Stutter tone or lit icon Advanced: Pager notification “ ” Empowered: Pager notification “Rakesh Agrawal from second message received at 3:45 p.m. on Oct. 27. High priority.”

The Power in Empowered Communications uReach Technologies ProprietaryPage 12 Example 2: Incoming calls Basic: Ring Ring Advanced: Caller ID, Talking caller ID Empowered: Intelligent call filtering based on schedule and contact information

The Power in Empowered Communications uReach Technologies ProprietaryPage 13 Example 3: Outgoing calls Basic: Dial number Advanced: Speed dial Empowered: Say “Call Rocky Agrawal”

The Power in Empowered Communications uReach Technologies ProprietaryPage 14 Example 4: Returning calls Basic: Listen to message, write down number, hang up, dial number Advanced: Return call button Empowered: Say “Return call”

The Power in Empowered Communications uReach Technologies ProprietaryPage 15 Ubiquitous access Web and phone at a minimum today WAP, Palm, cable TV in future

The Power in Empowered Communications uReach Technologies ProprietaryPage 16 Integration of applications

The Power in Empowered Communications uReach Technologies ProprietaryPage 17 Integration of applications

The Power in Empowered Communications uReach Technologies ProprietaryPage 18 Integration of applications

The Power in Empowered Communications uReach Technologies ProprietaryPage 19 Benefits to the service provider Increased revenue –Monthly fees –Additional usage Higher margin Reduced churn More customer touch

The Power in Empowered Communications uReach Technologies ProprietaryPage 20 Contact Information Rakesh Agrawal Director, Product Development uReach Technologies uNumber: