Donna Menke Student Services Coordinator University of Nebraska-Lincoln

 F2F online information  Students access online information  Electronic advising sessions  Online forms and electronic contact Magna Publications, Inc. (2004) Online Academic Advising. Academic Leader 20(11) 6.

 Course Schedule  Advisor contact information  Course Management System  Portal with access to: Financial Aid Student Account Personal Information Degree Audit/Transcript Registration Grades Marketplace

 Facebook – or other social networking  Second Life  AdvisorTrac

 Managing technology  Keeping systems simple  Have plan for when technology fails  Training of staff and students  Working collaboratively  Realize technology is a support tool

 Focus  Redesign vs. automating existing process  Involve staff and students  Technology should enhance what you do  Consistent, accurate, comprehensive information  Reliable infrastructure  Find appropriate organizational structure  Retain the human touch

 Who do we serve and what do they do?  What services do we provide them?  How do we know we are doing a good job?  What is the best way to provide services?  What it best way to organize? Kramer, G. (2002) Online Advising. EDUCAUSE Center for Applied Research