26 October 2007 26 ‘ELS’ (Electronic Lodgement System) BUILDING APPLICATION LICENSE INTEGRATION PROJECT BALIP Western Australian Local Government Association.

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Presentation transcript:

26 October ‘ELS’ (Electronic Lodgement System) BUILDING APPLICATION LICENSE INTEGRATION PROJECT BALIP Western Australian Local Government Association Western Australian Local Government Association

26 October The Current Status Quo…

26 October …BETTER SERVICE DELIVERY… Single application form (requirement) across all participating Councils Single lodgement point / interface (portal) Commonality across participating Councils of lodgement process Commonality across participating Councils of processing, status reporting, and issuance processes Agreed Service Level (mutual obligations)

26 October The ELS Proposition …

26 October … and REFORM of processes, policies, and service delivery design!

26 October Benefits – Council(s) Process Efficiencies - “validation” of supporting documentation Act as a catalyst to consolidate many of the disparate building application processes among Councils Time and storage savings of having applications presented in an electronic format rather than LGAs needing to scan the paper based copies they currently receive Reduced paper and postage costs by supporting a move to an electronic communication environment Potential to redirect staff effort from collecting over-the-desk applications to providing value-adding services

26 October Benefits – Builders Savings in printing, postage and other administration costs Improving communications between the builders and Councils through electronic means rather than post Towards “standardisation” in the interaction with Councils (information required, common SLA, “processing interaction” - potential for 144 “procedures” down to 1) Reduce the elapsed time in the building approval cycle ($$) Time and resource saving from manually submitting applications

26 October Benefits – Ratepayer Reduced period before start of construction Faster time to occupancy Reduced costs to ratepayer - time is money

26 October

26 October

26 October Outcomes to Date Originally 5 building companies, now 26 with 14 active 12 about to commence 603 applications submitted 50 about to be submitted Av. process start 25.5hrs (range: 12 – 43 hrs) Reduction in process time (28d down to 10d) Monthly Billing SLA – guaranteed turnaround time! 21 Days No additional fees.

26 October

26 October