PPC Industry Forum, 4 December 2008

Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Agenda Introductions – All Right First Time (RFT) -Richard Bushell Review of previous actions – Pauline Cowie/All Product Development Update – Pauline Cowie Product In Life Update – Pauline Cowie/All QoS -Jeneva Hibbert Billing – Migration to GenIUS Jeneva Hibbert CommunicationsJeneva Hibbert Contract ReviewJeneva Hibbert AOB – All Meeting Review -Pauline Cowie Date of next meeting - All Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point Review

Managed Bandwidth Services BTW Products and Strategy Action Point 03/11 (01/03/07) Ongoing B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/05 (07/06/07) – Ongoing Exchange Closure – Review March 09

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/09 (07/06/07) – Ongoing Firm Offer Confirmation (FOC) Highband Timescales

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/03 (06/12/07) – Closed Additional Package for 5, 6 or 7 Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/08 (06/12/07) – Ongoing ISH Extension Re-Alignment

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/09 (06/12/07) – Ongoing Out of Hours Repair – Engineering attendance affected by major events i.e. World Cup etc.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 03/06 (06/06/08) – Ongoing PPC Fibre/Copper Availability

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 08/06 (06/06/08) – Ongoing Openreach Planning & Delivery Representative’s attendance at Forum

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 01/09 (04/09/08) – Discharged Fibre & New Site Charge

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 02/09 (04/09/08) – Ongoing Pre-Order Surveys

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 03/09 (04/09/08) – Discharged Requirement for 21CN to be added to Product Road Map.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 04/09 (04/09/08) – Ongoing Netview Reports: 1) ACS reports availability on Netview. 2) Right First Time (RFT) initiatives

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 05/09 (04/09/08) – Ongoing Netview Reports: FOCR process changes needs to be input in changes to PPC Reports.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 06/09 (04/09/08) – Ongoing Netview Reports: Admin rights to be set up for each PPC customer.

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 07/09 (04/09/08) – Discharged BTW Repair Representative:

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 08/09 (04/09/08) – Discharged Our Networks Website:

Managed Bandwidth Services BTW Products and Strategy

Managed Bandwidth Services BTW Products and Strategy

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product Development Update

Managed Bandwidth Services BTW Products and Strategy PPC Development Roadmap 21 CN Migration – TDM TBA 21 CN Migration – sub 2mbit/s TBA By 2014 Q3 Oct – Dec 05 Q4 Jan – Mar 06 Q1 Apr-June 06 Q2 July - Sept 06 Q3 Oct – Dec08 Q1 Apr – Jun 09 Q4 Jan – Mar 09 PPC ‘Tungston’ Staged Delivery September 08 Migration of PPC billing to the Geneva platform TBC PPC B End Shift Charges Launched PPC “Quick Win” - Launch PPC Priority Repair 155Mbit/s Price Review January 09 Q4 08/09 TBC November 08 PPC Geographic Pricing January 09 PPC Highband FOCR Improvements PPC Fibre & Copper Availability January 09 TBC 8x2Mbit/s Commercial Offering January 09 Rapid Restore – Customer Trial Removed DES (Diagnostic Alarms) December 08 Q1 Apr – Jun 08 Q2 Jul – Sep 08 Rapid Restore - Launch August 08 PPC Contract Review Commences March 09 PPC Shared Infrastructure – 3 rd Party January 09

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product In-Life Update QoS – Netview Plus Billing - Migration to GenIUS Communications & Notifications Contract Review

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits QoS Launch of PPC reports on External Netview Plus CP access own reports in ‘real’ time Existing reports discontinued. CPs to feedback on Forums reports

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 30 Jun Jul Aug Sep Oct Nov 08 Performance to CDD Partial Private Circuits% Success Failures Volume 1,0261,1381,0461,1181,1931,138 Highband Products & Services% Success Failures Volume Narrowband Products & Services% Success Failures Volume Wideband Products & Services% Success Failures Volume 9331, ,055961

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 30 Jun Jul Aug Sep Oct Nov 0 8 Performance to objective timePartial Private Circuits% Success Failures Volume 2,8702,9162,8932,7352,8372,756 Highband Products & Services% Success Failures Volume Narrowband Products & Services% Success Failures Volume Wideband Products & Services% Success Failures Volume 2,1622,2442,1912,0882,0872,059

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Billing 1 October cut-over to new billing system achieved. October Geneva bills produced & distributed. Bedding in problems experienced – to be expected with new system. November 1 st Full Geneva monthly bills produced & Distributed. December monthly bill production in progress. No reported major ‘show stopping’ issues with new bills to- date.

Managed Bandwidth Services BTW Products and Strategy PPC Contract Review 7 PPC customers collectively submitted issues for discussion, of which 2 of the 7 also submitted issues separately. The 7 customers are collectively know as the group of 7 (G7). 7 th October – Issues consolidation and categorisation meeting held. 23 rd October – Agree to Disagree discussion meeting 4 th November – Minor issues discussion meeting 26 th November – Major issues discussion meeting Agreement with G7 representatives that a quorum of 3 PPC customers was sufficient to agree and formally close down an issue. Majority of Minor issues have been agreed. Next discussion scheduled for 18 th December 08 in London. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy

Managed Bandwidth Services BTW Products and Strategy Communications: November: Notification regarding Netview Plus demonstration 1 st December 08 – Notification of launch of PPC QoS Reports on External Netview Plus. Pricing Notifications: 27 th November – refer out to Openreach price list became effective. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits A.O.B

Managed Bandwidth Services BTW Products and Strategy Forum Review Next Meeting Scheduled 5th March 2009 Venue: TBC Partial Private Circuits