The Change Process and Dealing with Resistance

How do you get people to change?

These three videos along with your reactions contain what the research has revealed as essential elements for successful change.

Unpackin g the Triangle Playgroun d National Anthem 2 questions

“The only thing of real importance that leaders do is manage culture...If you don’t manage culture, it manages you and you may not even be aware of the extent to which it is happening.” Edgar Schein

AVOID the FAE

Fundamental Attribution Error The error lies in our inclination to attribute people’s behavior to the way they are rather than to the situation they are in.

Individual or Social Context Easy to Confuse WILL and SKILL

Change the issue to “Change” itself (If you don’t think change is possible you won’t change.) Priming-talking about change gets people ready to change

Two unspoken questions behind every “change” Is it worth it? Can I (we) do it?

"BLOCKS" (Reframing Checklist: Situation not the Person) Assume it is there in people but in different places Power struggle: Change: YES Being Changed: NO Press of everyday life: “No time to build fences, I’m too busy chasing my cows” Path persistence: Old habits die hard Increased pressure: Being under siege Change and anxiety: Deal with the “dip”(initial struggle precedes success)

Playground video: Essential Element for Change Touch the heart (not just the mind) Human Urgent Moral Purpose

Show hope: A taste of what is possible National Anthem: Essential Elements

Change identity

Tell the “right story” (reframe the issue) NOT PIXAR From stopping a negative to “heroic endeavor”

Involve others in the change: create a new story together

Find VITAL behaviors: specific ones that leverage Learn from positive deviance

Make it safe: More Karaoke, less recital (mistakes are ok and necessary)

2 Questions Video: Essential Element Tie the aspirational to the concrete Think Big Start Small

Essential ElementsChange activities (Priming) Touch the heartNumbers/words/stories Show hope/change possibleAnalyze the “National Anthem” video Change identityInterview for proudest moment Tell the right story Pick a Pixar movie/recall a time someone tried to change your mind Involve others in creating the story Tell a team success story (interdependence) Identity vital behaviors One thing you did/will do/everyone does Make it safe Describe the process of learning something “hard” that is now “easy” Tie aspirational to the concrete Share sentences/best advice to novice

Creating a culture of learning and accountability High Low High Psychological Safety Accountability for Meeting Goals Comfort Zone Friendly Unchallenged Low work ethic Buddy/buddy Socializing Learning Zone Collaboration Learning Openness Flexibility Interdependence Creativity Apathy Zone Apathetic Hierarchical Lack of ownership Complaining Anxiety Zone Fear Reluctance to share Uncertainty Worry over criticism