Support required for running application software projects in the SL/CO/AP section M.Vanden Eynden October 2000 * A description of the software development process * A description of the support required * First ideas about service level agreement

REFERENCE TARGET UNIX PLATFORM xyz REFERENCE DEVELOPMENT PLATFORM WINDOWS NT OO A/D Tool Rational Rose IDE Jbuilder 3.5 Visual Studio C/C++ Java Compiler C/C++ Compiler JVM Windows NT 4.0 / 2000 PC HW Use cases Analysis, UML static and dynamic models, Java/C++ Code skeletons High level code editing & debugging, WYSIWYG GUI construction with Java Beans support Compilation Testing Software Configuration and Management System RAZOR Software Development Process and Environment (for new projects) Java Compiler C/C++ Compiler JVM TARGET UNIX O/S TARGET UNIX HW NFS License Manager Repository Server Licenses Repository Files Archive Engine RAZOR USER INTERFACES DCA

System level support required for the software development process OS –Nice Windows NT 4.0 (until end 2000) –replaced by Windows 2000 as soon as stable and supported –UNIX operational OS (Linux, Solaris, HP-UX 11.i, …) as soon as decided along with : support and expertise for achieving best possible performance (I.e kernel configuration for multi-CPU hardware) coherent installation across all machines User accounting and File system –Single User Account –Transparent file system between Windows and UNIX platforms –Support for account management and NFS links

Application level support required for the software development process Java JDK (version to be defined) –coherent installation across all platforms with easy swap between versions (I.e. environment variable) –official (as opposed to best effort) expertise and technical support for all issues regarding JMV performance and stability on the chosen target UNIX platform (Note : IT not committed to Java today) Jbuilder 3.5 and higher –commercial aspects and installation including minor/major upgrades licensing management –hot line support through maintenance contract (Inprise Borland) Rational Rose enterprise 2000 and higher –commercial aspects and installation including minor/major upgrades licensing management –hot line support through maintenance contract (Rational Corp)

Public Software Area ( For compilation and linking of user software ) Libraries: SL_EQUIP, SL_RPC, SL_MEAS,SL_UMMI,… Includes: nc.h, Mequip.h, sl_measlib.h, binaries: Configuration:.Xdefaults, etc. Software Development Environment (Windows/UNIX) Check out Check in Create/build/test a release Repository Operational Software Area ( Used to operate the machines ) Products: tz_drive, logbook, shiftlog,… Complete releases with sources Install software release Install public software Operational Software Release Process and Environment (for all projects) REPSRV (HP-UX today)PCROPS ACCOUNT INSTALLATION PROCEDURE INSTALLATION PROCEDURE

Desired Software Configuration and Management Support (TBD with Eugenia) Razor –Commercial aspects and installation including minor/major updates licensing management –Operation and Maintenance of the RAZOR dedicated machines of the operational software repository machine (REPSRV today) and all operational repositories (pcrops, stops, vacops, biops, etc.) all add-ons developed to enhance user interaction with the tool SCaMS utilities –Operational software Release currently used by SL,PS, LHC and ST –Development Configuration Area (DCA) for cooperative development (latest version of public classes and libraries, etc)

Desired Service Level Agreement “Platform” level support (OS, accounts and file system, JVM) –for development : normal working hours - 1hour intervention –for operations : 24h/day during machine operations - immediate intervention (pcrops) Application level support (Rational Rose, JBuilder, JDK, …) –for development : normal working hours - 1hour intervention Software Configuration and Management support –RAZOR : normal working hours - 1 hour intervention