Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

What approaches are we taking to close the gap?

Efficiency Initiatives Station Alerting –2005 –Automated Voice Notification to Fire Stations –Multiple Responding Units Notified Simultaneously Automatic Vehicle Locator –2006 –Real Time Tracking of Police & Fire Vehicles

Efficiency Initiatives Mobile Data Computers –Reduces radio traffic –Electronically captures data and assigns units Geographical Information System (GIS) –Computer Optimization of Response Area (assigns response area via GIS)

All Response Units Remain in 1st Due Response District During Peak Activity Hours Efficiency Initiatives Responses Hours of the day

Workload Adjustments Redirected Non-Emergency Transport Calls from to Ambulance –5% Reduction in Call Volume Triage Medical Calls to only send Engines on Critical and Serious Emergencies –Established system in May of 2008 that has resulted in a 14.9% reduction in overall call volume (128 per month) Initiated Self Inspection Program for small business’ and low hazard occupancies –Reduce inspection requirement by 4.3% each year (101)

Strategic Plan Phase One completed –Constructed Fire Station at Barnett and North Phoenix –Purchased Aerial Ladder Truck

Strategic Plan Part of Phase 2 Completed –5 of 11 Positions for a sixth Fire Company funded, hired, and trained.

Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE