软件质量管理点滴 -- 聚焦美国金融业 汪时奇 （博士）

软件质量管理简介 英文名 : Quality Assurance (QA) 见过 bug-free large application 吗 ? QA Strategy QA Tools QA for Outsourced Projects QA for Web Applications

QA Strategy 1.QA Team - knowledge scope on biz & tech 2.Business Requirement (understanding) 3.Architecture (understanding) 4.Used Technologies (understanding) 5.Test Cases 1.Design cases from Developers (not QA) 2.Try to cover all or most rare cases 3.Try to remove duplicated cases 4.Try to remove impossible cases 5.Cover performance cases

QA Strategy ( 续 ) Test Plan – Time line – Cost – Human resource management – Exception treatment Defect Reporting with Feedback Iteration Paper notes, phone records and are far from enough. Test Sample Creation Automation

QA Tools Quality Center (QC; HP product) – Test Cases design – Test Plan execution – Defect report/management JIRA with all above features plus Ajile. Bugzila

QA for Outsourced Projects Performance Issues – Database Different DB version Special configuration – Application Great (at vendor site) software may not work well at client side due to different environments (e.g. local => remote; single => cluster). De-risk Visit – control feasibility – build confidence QA Tool Usage (e.g. status: Open, Resolved, Answered, Close, Reopen, Duplicate, …)

QA for Web Applications Try to avoid user download (e.g. 控件 ) Browser Consideration – All (or most) Chinese online banking systems can only use IE (even certain versions of IE). – Chrome and Firefox becomes more popular – QA scope needs change for most Chinese systems Operation System Consideration – All (or most) Chinese online banking systems can only display understandable pop-up dialog box (e.g. to install control application) on Chinese Windows, but not on normal English Windows due to OS default language. – A good idea is to add English words or symbols around Chinese characters for international applications.