Workflow Management Kap. 6. Roadmap for Workflows = Design of Workflow Systems Wil van der Aalst has copyrights to almost all figures in the following slideshow made by Lars Frank.

Guidelines in designing workflows:

Guidelines in designing workflows 2:

Extracting information from an existing process:

Reengineering workflows:

Guidelines for BPR:

Guidelines for BPR 2:

Design criteria (De næste 4 slides):

Design criterion 1. Time :

Design criterion 2. Quality :

Design criterion 3. Costs :

Design criterion 4. Flexibility :

Trade-off between the design criteria: The following examples illustrate trade-off possibilities!

1. Check the necessity of each task: Random check optimization

2. Appoint process/case managers:

3. (Re) consider the size of each task:

4. Trade-off:

5. Trade-off:

6. Introduce as much parallelism as possible:

7. Investigate oppertunities of IT:

8.Improve the allocation of resources:

8b:

9. Improve communication structure: What is the difference between a synchronous and and asynchronous dialog with a user, and how are the different types implemented?

UML-Statechart diagram for a global transaction Syntax for State diagrams: Event [condition] /Action

10. Order tasks based on cost/effect: That is prioritize to get most effect per $.

End of session Thank you !!!