National Leadership and Innovation Agency For Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd National Leadership and Innovation.

Slides:

Advertisements

Similar presentations

Independent Prescribing and the Clinical Research Nurse Dr Kathryn Jones Deputy Director of Nursing For the Research Nurse Professional Development Meeting:

Advertisements

Insert name of presentation on Master Slide Lessons from the 1000 Lives Campaign Tuesday 29 March 2011 Dr Alan Willson.

Commission for Health Improvement CHI: The national perspective Emilie Roberts Development Manager 10 December 2003.

Carers Research Partnership Carers Research Partnership Building on Success.

Transforming Services Media briefing Northumberland, Tyne and Wear NHS Foundation Trust.

SMI Stakeholder Event, 7 th March, 2013 SMI Education and Training start and finish group: SMI workforce development: Service innovation and transformation.

National Comparative Audit of Blood Transfusion National Blood Service National Comparative Audit of the Use of Platelets Prepared by John Grant-Casey.

National Audit of Learning Disabilities: Feasibility Study (NALD - FS) Aarti Gandesha, Programme Manager & Pamela Gallagher, Project Worker Royal College.

An exciting leadership programme that will help you Step Up.

Lesson 2: Project: Evaluation, Monitoring, Auditing Macerata, 22 nd October Alessandro Valenza, Director, t33 srl.

Health and wellbeing network meetings August 2014.

Succession Planning for Nurse Directors in Wales Ian Govier Development Manager – Nursing Leadership.

A Framework of Quality Assurance (FQA) for Responsible Officers and Revalidation Ahead of the Curve RO conference 4 June 2014.

Information and Communication Technology Research Initiative Supporting the self management of obesity: The role of ICTs University.

Modelling the impact of service innovation in stroke care Information and Communication Research Initiative 2 (ICTRI 2) Research Seminar 15 February 2007.

Results Conclusions Good compliance with writing TTOs however there is room for improvement with adherence to filling in certain information parameters.

Experiences in Finland on self- evaluation of Local Action Groups Seminar on Monitoring and Evaluation of the LEADER Approach Brussels, 25 September 2005.

Caspher User Satisfaction Survey October Caspher (Chlamydia Awareness Screening Programme for Hull and East Riding) User Satisfaction Survey October.

Making the most of your survey results Caroline Powell.

Patient Stories as an agent for change in the 1000 Lives Campaign 27 th January 2010 Presenter: Sarah Puntoni.

National Standards for Safer Better Healthcare

Scottish Patient Safety Programme – Paediatric Update Jane Murkin, National Co-ordinator, Scottish Patient Safety Programme Julie Adams, National Facilitator,

Review of the Clinical Librarian Service Jane Surtees Clinical Librarian Royal Derby Hospital Derby Hospitals NHS Foundation.

The Health Roundtable 4-4c_HRT1215-Session_CLARK_PCHosp_QLD TPCH: Using Data to Improve Performance – The Clinical Dashboard Presenter: Kevin Clark The.

NIHR CLAHRC for Northwest London Collaborations for Leadership in Applied Health Research and Care November 2008.

AHSN Stakeholder Event Centre for Life, Newcastle Tuesday 23 rd June 2015 Patient Safety Collaboratives: the North East approach Tony Roberts, Interim.

Supervision of Midwives Fit for the Future

Whole of Hospital Priority Working together to provide the right healthcare for people in NSW every day Health service ownership and leadership to improve.

Assessment for improvement [Name] [Title] [Date / Event] V4.5.

Lesson 2: Project: Evaluation, Monitoring, Auditing Macerata, 22 nd October Alessandro Valenza, Director, t33 srl.

National Leadership and Innovation Agency For Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd National Leadership & Innovation.

Environmental Business Support in the UK : Providing Added Value to Business Progress Towards Sustainability? Frances Hines BRASS Cardiff University.

Social Accounting Snapshot Proving worth and improving performance Social enterprise for a sustainable Wales 28 th April 2010.

Workforce issues arising from the Sutton and Merton investigation Lesley Barcham Learning Development Manager.

The Politics of Health EHMA June 2008 Development and Organizational Change in Primary Care: Implications for Tomorrow’s Clinical Leaders Steffi Williams.

Shared Decision Making MAGIC — Making Good decisions In Collaboration — Shared decision making the norm — Multi-centre, large scale implementation programme.

To capture the experiences of people with dementia in general hospital wards, for use in a national audit The development of an observational method (Person,

Global Assessment and Analysis of Sanitation and Drinking Water ( GLASS) Ghana Process Briefing and Launch 12 th Sept, 2013 Coconut Grove Hotel Accra 1.

Guidance on the teaching of reading : INSET opportunities for teachers of all subjects across the curriculum at key stages 2 and 3 Department for Children,

Health Roundtable – 2008 – Improving Clinical Management Presenter: (delegate name) Hospital: (your hospital code name) Key contact person for this project.

An Overview of MAGIC Richard Thomson/Maureen Fallon On behalf of MAGIC Cardiff and Newcastle.

Dr Alison Carter – global leader in coaching programme evaluation Dr Penny Tamkin – experienced in organisation based research providing insight into whole.

Healthy Schools Briefing Outcomes Tuesday 18 th November 2008 Salvation Army 4.30pm – 5.30pm.

Supporting NHS Wales to Deliver World Class Healthcare All Wales Stroke Services Improvement Collaborative All Nations Centre, Cardiff 4 th November 2008.

Blueprint for GOVERNMENT SCHOOLS. The Minister’s reform agenda is based on the following belief: “All students are entitled to an excellent education.

Integral Health Solutions We make healthcare systems work in harmony.

Transforming Patient Experience: The essential guide

Improving Safety & Quality of Antimicrobial Prescribing in Berkshire HFT Kiran Hewitt, Lead Clinical Pharmacist (Project Lead) Jenny Perry, Senior Pharmacist.

Durham and Teesside Patient Safety Conference Teesside University Tuesday 31 st March 2015 Patient Safety Collaboratives: the North East approach Tony.

Development Team Day 5a October Aim To explore approaches to evaluating the impact of the curriculum on pupil learning.

CHANGE READINESS ASSESSMENT Measuring stakeholder engagement and attitude to change.

Driving Quality and Equity through PREMs and PROMs Michelle Price, Consultant Therapist for Stroke and Neurological Conditions Powys Teaching Health Board.

Supporting NHS Wales to Deliver World Class Healthcare Good Practice in Role Redesign in the NHS in Wales.

HEALTH AND CARE STANDARDS APRIL Background Ministerial commitment 2013 – Safe Care Compassionate Care Review “Doing Well Doing Better” Standards.

Productive and Lean Improvement Initiatives Team Champions Training 26 th July, :00 – 13:00 Parkland Hospital.

The Workforce, Education Commissioning and Education and Learning Strategy Enabling world class healthcare services within the North West.

Senior Management Briefing. Children’s Division 0-19 Vision and the Children’s Division Business Plan Nicky Adamson-Young – Children’s and Families Divisional.

Business Continuity Management Business Continuity Management (BCM) is a holistic management process that identifies potential impacts that threaten an.

Version 1.5 – 07/11/08 5S Housekeeping April 13 th 2010 Cohort 1 - Day 4 April 13 th 2010 Cohort 1 - Day 4 NHS MILTON KEYNES QUALITY IMPROVEMENT MODEL.

Data Coaching Services Types of Data 1. 2 o Qualitative Data vs. o Quantitative Data o Where do student and teacher data fall within these categories?

Race equality in the NHS: Raising the standard Jude Williams, Lead for Public Health March 7 th 2005.

2 The culture and leadership programme Our trust is running a programme on culture and leadership. This programme aims to develop and implement strategies.

Knowledge for Healthcare: Driver Diagrams October 2016

Royal National Institute of Blind People

National Diabetes Audit – An Overview

Older People in Wales NSF

What are the attitudes and perceptions of Surgeons and Scrub Nurses towards Surgical Briefing and Debriefing? Pamela Firth, BSc. Golden Jubilee National.

Health and Social Care Programme

Securing health and well-being for future generations Friday 24 June 2016 #prudenthealthcare.

Judith Tomlinson / Laura Beer

Presentation transcript:

National Leadership and Innovation Agency For Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd National Leadership and Innovation Agency For Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd A & E Snap-shot Audit 2005 Swansea NHS Trust Change Agent Team

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Background Commissioned by Welsh Assembly Government In response to perceived increases in A & E attendance (Nov ’04 – Feb ’05) Complementing WECAC Programme Toward better understanding to inform future investigation

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Aim: To produce quick and clean evidence to support a brief view of: 1.Why patients presented at A & E? 2.Whom did they contact in the management of their A & E presenting problem? The key element of the audit was to focus on the ‘patient perspective’

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Who carried out the audit? National Leadership and Innovation Agency for healthcare Aimed at building leadership capacity and capability to deliver continuous service improvement, optimising technology, innovation and the implementation of leading-edge practice. Change Agent Team Purpose is to support sustainable change by working with whole systems

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd What did we do? Undertook two 24 hour audits (Sunday/Monday and Tuesday/Wednesday) Used a specifically developed patient questionnaire Interviewer recorded individual respondent answers for TRIAGE category 4 or 5 patients only Collated and analysed data collected Provided report and individual feedback to relevant organisations

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Organisations involved in audit: Welsh Assembly Government Change Team WECAC National Team University Hospital Wales, Cardiff. Morriston Hospital, Swansea. Princess of Wales Hospital, Bridgend

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd When was the audit carried out? From 10pm Tuesday 19 th April to 10pm Wednesday 20 th 2005 & From 10pm Sunday 15 th May to 10pm Monday 16 th May 2005

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd How many patients were interviewed? Total over 48 hours: 318 Tues/Wed period: 145 out of possible total 188 attendees Sun/Mon period: 173 out of possible total 215 attendees

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Who attended?

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Why did they attend?

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Patient Rationale - Tues/Wed

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Patient Rationale – Sun/Mon

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Whom did they contact prior to A & E?

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Key findings and next steps Findings: Different days similar trends (age, problems) Patients had taken action based on known facts and experience (contacts, rationales) Next steps: Provide formative report to Minister Provide summative report to sites Produce Patient Perception tool

©National Leadership and Innovation Agency for Healthcare Asiantaeth Genedlaethol Arweiniad ac Arloesoldeb dros Ofal Iechyd Change Agent Team