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VERITAS Confidential Protect Your Network Why Disaster Recovery Is Important

VERITAS Confidential Who is VERITAS Software? World’s Largest Storage Software Company –US$2.04BN Revenues –Over 7000 Employees –40 Countries 99% of Fortune 500 Rely on VERITAS Software

VERITAS Confidential VERITAS Data Protection Leader Backup & Recovery World Wide Cross Platform Windows Backup & Recovery

VERITAS Confidential Part 1 What is Disaster Recovery and what can you do about it?

VERITAS Confidential What is Disaster Recovery? Knowing the Difference Business Continuity –Business Continuity Management is a holistic management process that identifies potential impacts that threaten an organisation and provides a framework for building resilience and the capability for an effective response which safeguards the interests of its key stakeholders, reputation, brand and value creating activities. (Source: British Standards Institute PAS56) Disaster Recovery –Total loss of a computing environment from supporting the business. Recovery of the computing environment from an error or major site failure. Subset of Business Continuity. High Availability –A rapid process to move a business transaction from a failed component to a functioning component with minimal impact to the organisation and environment. Subset of Disaster Recovery.

VERITAS Confidential Disaster Recovery Things to Consider What is most important to any organisation? 1.People 2.Data and systems Protecting data and systems is difficult –Data is growing 50-80% per year (source: Gartner) –IT infrastructure is complex Server ApplicationDatabase Web Server Windows Environment Storage

VERITAS Confidential Disaster Recovery How Prepared Are Some Organisations? 38% of organisations in EMEA do not know how long it would take to recover from a fire disaster –Average recovery time of organisations that do know is 3.23 days –Only 3% said they could carry on with business as usual if a disaster happened Top 5 consequences of disasters: 1.Decreased employee productivity (62%) 2.Data loss (43%) 3.Reduction in profits (40%) 4.Damage to customer relationships (38%) 5.Reduction in revenue (27%) Source: VERITAS Disaster Recovery Research, Sept. 2004

VERITAS Confidential Indirect Costs Stock Price Reputation Market Share Brand Equity Customer Satisfaction Direct Costs Lost Revenue Lost Productivity Revenue is the Focus of Disasters …but more than revenue is a risk Criminal Liability

VERITAS Confidential Logical Outages Component Outages Site Outages What Can Happen? Threats to Availability of Data and Systems Software bug Virus Data corruption Accidental delete Dropped table D.o.S. Attack CPU fault Disk failure Array failure Host Bus Adapter Network Card Software Fire Power Outage Terrorism/War Flooding Storms Hurricane

VERITAS Confidential What Can Happen? Example: Blackouts (Power Outages) Rome New York London

VERITAS Confidential What Can Happen? Example: Data Corruption, Lost Data, Lost Productivity Lost productivity due to viruses in 2003 = $55 Billion Source: Trend Micro, 3/28/2004

VERITAS Confidential Are You Protected? Ask Yourself These Questions Have you ever lost data? –Gartner estimates that 40% of businesses that lose ALL their data go out of business within 5 years.** How much would 1 hour of downtime cost you? –Only 26% of all organisations have calculated the cost of downtime.* Do you test your disaster recovery plan yearly? –New studies say that up to 66% don’t.* * Source: VERITAS Disaster Recovery Research, Sept ** Source: Gartner, Sept. 2001

VERITAS Confidential Disaster Recovery Technologies An explanation of core disaster recovery concepts and technologies.

VERITAS Confidential Determining Your Recovery Needs Amount of data loss acceptable The point to which data must be restored RECOVERY POINT OBJECTIVE Amount of time it takes to come back online The time by which data must be restored RECOVERY TIME OBJECTIVE DaysMinsHrsWksSecs Recovery Point MinsDaysHrsSecsWks Recovery Time

VERITAS Confidential Determining Your Recovery Needs DaysMinsHrsWksSecsMinsDaysHrsSecsWks Recovery Point Recovery Time Tape Restore Clustering Snapshots Replication Tape Backup Periodic Replication Snapshots HA Zone

VERITAS Confidential Are You Protected? Ask Yourself These Questions How often do you backup your data? –Backup is the foundation of any good DR strategy as it is a point-in-time snapshot of data. The more often you backup the safer you are. How much data loss can you afford? (RPO) –Data is the lifeblood of most organisations and must be protected at all costs. New laws and regulations also dictate requirements for acceptable data loss. –Not all data is created equal, and because there’s a high cost associated with safeguarding data, pick and choose what to protect. How much downtime can you afford? (RTO) –Clustering (fastest) and Bare Metal Restore (fast) simply automate the tasks of getting back to business faster. The more critical the system the higher the need for automation. Only 5% of organisations use clustering to minimise downtime Source: VERITAS Disaster Recovery Research, Sept. 2004

VERITAS Confidential Part 2 Backup as the Cornerstone of a Solid Disaster Recovery Strategy

VERITAS Confidential Only backup provides: –Cost-effective portability of data –Protection against complete data loss –Protection against viruses and data corruption –Managed multiple point-in-time copies of data –Integrated archival management –Integrated desktop/laptop protection Backup does not provide –Instant access to data (short RTO) –Minimum data loss (short RPO) Why Backup Still Matters A Look at Key Issues

VERITAS Confidential Laptop & Desktop Data What Are Companies Doing Today? Network share is the most popular and least effective. WHERE DO YOU FALL? Network Share 55% Users Copy Locally 7% PC Backup Software 7% Synch Products 4% Software Solution 6% Server Backup 6% No Solution 15%

VERITAS Confidential Extending Data Protection IT Managers don’t have to worry about unprotected data –Protection occurs continuously, online to network storage or offline to the local hard drive –Tailored to meet the special needs of laptop users Users have full access to all of their data –Synchronizes data between desktops and laptops, data resides where the user needs it, designed for executives Integrates into existing IT infrastructure and policies, lowering TCO –Automates existing policy of having users copy data to existing network storage –Flexible, lightweight design with no large database or application to manage Limits IT Interaction with users, improving ROI –Users can restore their own files from network storage or local disk without intervention Helps ensure regulatory and audit compliance

VERITAS Confidential Summary

VERITAS Confidential The Backup Advantage Backup is the cornerstone of any disaster recovery plan –Last line of defense For disaster recovery planning, the backup solution must provide: –Technologies that enable faster recovery and reduce costs –System level protection, not just data –Automation that works when disaster strikes –Protection for servers and laptops/desktops

VERITAS Confidential The VERITAS Advantage in Backup VERITAS is #1 in the backup and recovery market Backup Exec provides the foundation required for a complete disaster recovery plan Backup Exec integration with other VERITAS solutions means flexibility and also customization based on availability needs

VERITAS Confidential Part 3 Disaster Recovery Preparedness Exercise

VERITAS Confidential Disaster Recovery Exercise Scoring: –Each YES gives 1 point Tips: –Be honest –There are no right or wrong answers –It’s okay to ask for help –If you don’t know the answer, then just guess

VERITAS Confidential Question 1 Do you have a disaster recovery plan?

VERITAS Confidential Question 2 Is your disaster recovery plan part of a larger business continuity plan?

VERITAS Confidential Question 3 Does Sr. Management know about the disaster recovery plan?

VERITAS Confidential Question 4 Do you use: Backup Replication Clustering Each YES is 1 point

VERITAS Confidential Question 5 Have you measured how much 1 day of downtime would cost you?

VERITAS Confidential Question 6 Can you accurately say how quickly you can recover from a disaster?

VERITAS Confidential Question 7 Do you test your disaster recovery plan weekly or monthly, or even quarterly? (Yearly is not good enough!)

VERITAS Confidential Question 8 Do you know your Recovery Point Objective for all customer-facing systems? (Call Centre, Web Apps, etc.)

VERITAS Confidential Question 9 Do you know your Recovery Point Objective for all partner-facing systems? (Supply Chain, B-to-B Apps, etc.)

VERITAS Confidential Question 10 Do you know your Recovery Point Objective for all internal-facing systems? (Order Entry, Purchasing, , etc.)

VERITAS Confidential Question 11 Do you store your tapes (data) offsite?

VERITAS Confidential Question 12 Do you protect laptops?

VERITAS Confidential Question 13 Do you protect desktops?

VERITAS Confidential Results 15-13: A comprehensive DR plan that can withstand any disaster is in place : A solid DR plan that can withstand most disasters is in place. 9-7: A basic DR plan is in place, but there are still many gaps. 6-4: If a disaster was to occur systems and data would be at serious risk. 3-1: You urgently need a DR plan. Start today!

VERITAS Confidential THANK YOU!